Customer Service Representative

QualityPro Pest Wildlife Services, one of the highest-rated pest control companies in Westchester County, is looking for a proactive and detail-oriented individual to join our team as a Customer Service Representative (CSR). In this role, you will play an integral part in shaping the customer experience and setting a positive tone for all future interactions. You will help maintain strong relationships between the company and its customers by efficiently managing a high volume of calls, answering queries, and providing solutions to meet customer needs. Your primary responsibilities include collecting contact information from prospective customers, explaining service offerings, preparing and sending quotes, and taking detailed, accurate notes on every account. You will also schedule and communicate with technicians, handle customer inquiries and complaints through phone calls, emails, and texts, and ensure customer satisfaction by resolving issues promptly. When necessary, you will escalate complex concerns to higher management while adhering to the company’s policies and procedures. Responsibilities:

• Maintain a positive relationship between the company and its customers
• Efficiently manage a high volume of customer calls and answer queries
• Collect prospective customers’ contact information and provide detailed service explanations
• Prepare and send quotes based on phone interviews with prospective or existing customers
• Take detailed and accurate notes on every account and customer interaction
• Schedule and communicate with technicians to ensure seamless service delivery
• Handle customer inquiries and complaints through phone calls, emails, and texts
• Check in with customers after their service is complete to ensure satisfaction
• Resolve customer issues promptly and escalate complex concerns to management when necessary
• Follow the company’s policies and procedures to maintain service consistency
• Maintain a positive mindset and actively support team members
• Display strong organizational and time management skills
• Practice excellent phone etiquette and ensure punctuality and reliability

Qualifications:

• Excellent computer and communication skills
• Comfortable talking with customers over the phone
• Ability to handle customer complaints in a diplomatic manner
• Willingness to be a collaborative team player
• Highly organized with strong attention to detail
• Ability to prioritize tasks and multitask effectively
• Demonstrate honesty, integrity, and a strong work ethic
• Ability to learn quickly and take on new responsibilities
• Strong judgment and independent thinking skills
• A self-starter with the ability to anticipate and solve problems
• Strong interpersonal skills to build and maintain customer relationships

About Company: QualityPro Pest & Wildlife Services is a top-rated company in Westchester County, dedicated to providing comprehensive residential and commercial pest and wildlife control services. Our mission is to help keep our community’s homes, yards, and businesses free of pests and nuisance wildlife through mindful, timely, and effective service. From our office staff to our field technicians, the entire QualityPro team is committed to delivering exceptional service on every visit. Whether we’re handling insect infestations or tackling rodent problems, we strive to give our customers peace of mind by ensuring their properties are safe and pest-free year-round.