Patient Experience Representative III

The Opportunity
The Patient Experience Representative III (PXR III) is responsible for scheduling, communications, and managing documentation while providing exceptional customer/patient service. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Responsibilities:

• Scheduling appointments for new and existing patients.
• Reviewing New Patient appointment requests and obtaining the required documentation for check in.
• Checking insurance eligibility and benefits.
• Managing in-person visit collections.
• Handling patient communications via email, text, and phone as needed.
• Addressing prescription (Rx) issues and requests.
• Preparing and sending appointment confirmation letters.
• Issuing work and school excuse letters.
• Processing incoming New Patient referrals.
• Coordinating emergency activations as needed.
• Supporting TMS services for in-person visits.
• Additional tasks assigned by management.

Candidate Profile:

• High school diploma or equivalent required, college degree preferred.
• Previous experience in healthcare is preferred.
• Prior customer service experience, medical or mental health practices preferred.
• Must be bilingual - Spanish/English.
• Excellent interpersonal skills and professional manner.
• Strong verbal and written communication skills.
• Ability to schedule appointments depending on the patient needs.
• Must be well organized and attentive to details.
• Must be able to multi-task and prioritize work in a fast-paced work environment.
• Must have strong computer proficiency.
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

Position Type & Schedule:

• Type: Regular Full-time.
  • Schedule: Monday - Thursday - 9am-7pm.
• 100% in-person.
• Location - W. 45th St, New York, NY.

Compensation and Benefits:

• Competitive base salary range of $20-$23 per hour.
• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony.

Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Our mission is to redefine the delivery of mental health services, making immediate support not just a possibility but a new standard. At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the patient experience. Our staff of talent varies across many professional and experiential domains, and we are always looking to expand on our services and those who provide them. Apply to become a valued and integral part of this innovative model of care at Mindful Care today!