Shipping Order Completion Assistant

About Us

We’re FreshDirect. Since 2002, we’ve offered the best selection of fresh food and proudly pioneered online grocery shopping. From our state-of-the-art Bronx facility, we deliver to the greater New York City metropolitan area with seasonal service to eastern Long Island and the Jersey Shore.

FreshDirect is committed to building a better food system by bringing people closer to the highest-quality, freshest food possible through a best-in-class delivery experience. We achieve this by upholding higher standards, sourcing locally and sustainably, and caring deeply for the people and communities we serve.

The Role

The Shipping Order Completion Assistant is responsible for picking, packing, and loading customer orders in a fast-paced production environment.

What You’ll Do

• Pick, pack, and load products in a busy production area.
• Transfer finished products and boxes from the shipping sorter to delivery trucks.
• Scan labels, load packaging machines, and label products accordingly.
• Check out and return your scanner at the start and end of each shift.
• Follow all departmental SOPs (Standard Operating Procedures).
• Spot-check packages emerging from machinery for correct labeling.
• Operate required equipment safely and effectively.
• Apply knowledge of processes, production methods, and product handling to daily operations.
• Assist with shutdown procedures.
• Work safely around FDA-approved cleaning chemicals, loud noises, and flashing lights.
• Work in cold environments (-10°F freezer, 32–40°F refrigerated areas).
• Use tools such as box cutters and pump pallet jacks.
Work in other production areas as needed.

What You’ll Bring

• Ability to work 8–12 hour shifts.
• Flexibility to work weekends (Saturday and Sunday).
• Willingness to work overnight or early-morning schedules.
• Ability to stand for most of the shift.
• Ability to twist, turn, bend, and lift up to 50 lbs.
• Must wear non-slip resistant shoes.
• Ability to apply operational knowledge to daily tasks.
• Bilingual (English/Spanish) is a plus.
Strong alignment with company values and culture.

What You’ll Love About Working Here

FreshDirect thrives on teamwork and innovation. Our state-of-the-art facility, passionate employees, and advanced technology allow us to deliver the highest-quality food and exceptional service. We invest in our team through:

• On-the-job training
• Team-building activities
• Workplace recognition opportunities
Direct engagement with suppliers and partners

Salary

$17.00 per hour
Compensation may vary based on skills, experience, and other factors.

Total Rewards & Benefits

• Flexible and generous paid time off
• 20% employee discount at FreshDirect.com plus discounted items at our employee market
• 24-hour access to the FreshDirect shuttle between our Bronx HQ and the subway
Regular employee events and barbecues

Our Culture

We embrace an in-office culture focused on collaboration and connection. FreshDirect offers an environment where individuals can innovate, grow, and build long-term careers. Many of our leaders have risen through the ranks thanks to our supportive, team-driven atmosphere.

Equal Opportunity

FreshDirect, LLC and its affiliates are proud to be equal opportunity employers. We do not discriminate based on race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other protected characteristic.

Disclaimer

The statements above describe the general nature and level of work expected for this role. They are not an exhaustive list of all duties and skills required. Responsibilities may change based on organizational needs.