Office Manager-Billing

Position Summary

The Department Manager provides operational and administrative support to the Director, Assistant Director, and Senior Management within the Ambulance Billing Department. This role is responsible for assisting with the coordination of daily departmental activities, monitoring administrative workflows, supporting staff with operational needs, and ensuring effective communication across the department.

The position does not perform billing or collections functions but instead supports department efficiency by assisting with staff coordination, document tracking, supply management, scheduling interviews, and reinforcing departmental procedures and policies.

Requirements

Strong organizational and administrative management skills.

Excellent communication and interpersonal skills.

Ability to handle multiple responsibilities while maintaining attention to detail.

Ability to maintain confidentiality and professionalism when handling employee information.

Strong problem-solving and decision-making abilities.

Ability to work independently while also collaborating with management and team members.

Proficiency in Microsoft Office and standard office systems.

Ability to clearly communicate policies and procedures to staff.

Duties & Responsibilities

Provide operational and administrative support to the Director, Assistant Director, and Senior Management of the Billing Department.

Assist with monitoring department attendance and addressing attendance-related matters in accordance with company policies.

Serve as a resource for teammates regarding general administrative inquiries such as timesheets, payroll schedules, and paystub access.

Coordinate and maintain department office supplies and ensure adequate inventory is available.

Track and distribute incoming patient correspondence, including mail, documentation, and related materials requiring department review.

Monitor and organize incoming hospital face sheets and ensure they are routed to the appropriate

team members or workflows.

Schedule and coordinate candidate interviews for open departmental positions.

Meet with teammates as needed to review, reinforce, or reiterate department policies, procedures, and workflow expectations.

Assist management with internal communications, departmental updates, and policy reminders.

Support the coordination of department projects and initiatives as assigned by leadership.

Maintain organized records related to departmental administrative activities.

Identify workflow inefficiencies and communicate potential improvements to department leadership.

Perform additional administrative or operational duties as assigned by the Director or Assistant Director.

Measure of Performance

Maintain reliable attendance and punctuality.

Demonstrate professionalism when interacting with staff and leadership.

Maintain accurate administrative records and documentation.

Support departmental efficiency and communication.

Uphold company policies and contribute to a positive team environment.