Project Manager IT User Support (Contract, Remote, US-Based Only)

Job Description

Job Description

If you are a seasoned project leader with a sharp focus on IT user support and a passion for optimizing service delivery, this opportunity offers the chance to drive meaningful change in a dynamic insurance environment. Join a team where your ability to lead cross-functional initiatives and streamline support operations will have a direct impact.

Visa Sponsorship: Not available
Relocation Assistance: Not offered

About the Role

The Project Manager will oversee initiatives focused on IT user support. This role requires strong project ownership, hands-on leadership of IT support teams, and close coordination with business stakeholders. The successful candidate will be responsible for delivering strategic improvements to service management functions, tools, and workflows.

Key Responsibilities

• Lead and manage multiple IT user support projects from planning through implementation

• Define project objectives and success metrics in collaboration with stakeholders

• Assign and track tasks, coordinate project timelines, and ensure quality outcomes

• Mentor and support the IT user support team while fostering continuous process improvement

• Maintain regular communication with cross-functional teams to update on progress, risks, and issues

• Optimize support operations using ITIL frameworks and best practices

• Ensure complete and accurate project documentation for audit and compliance purposes

Must-Have Qualifications

• Minimum 10 years of experience in IT, with 5 or more years in a formal Project Management capacity

• Proven track record leading user support or service delivery projects in enterprise settings

• Deep understanding of IT support methodologies and service operations (e.g. ITIL)

• Familiarity with Applied Systems or Vertafore platforms such as Epic, Sagitta, BenefitPoint, or ImageRight

• Strong leadership experience guiding geographically distributed or cross-functional teams

• High proficiency in tools like Jira, Microsoft Project, or similar project management software

• Excellent written and verbal communication skills with the ability to manage stakeholder expectations

• Bachelors degree in Information Technology, Business Administration, or related field

• PMP certification is preferred but not required

Preferred Industry Background

• Insurance, brokerage, or benefits management systems

• Application support and IT operations within regulated industries