Account Manager

About Us

Barrel partners with CPG brands to elevate their online presence and drive growth through e-commerce, website optimization, email, SEO, and content strategy. As a globally distributed team, we are united by a mission to help clients succeed through thoughtful, customer-centric solutions. Our goal is to create experiences that resonate, add value, and build lasting connections with their communities.

The Role

At Barrel, the Account Manager (AM) is the connector between our clients and our team. You will manage the day-to-day relationship with assigned accounts, making sure clients feel supported and projects stay on track. This includes staying on top of emails and Basecamp messages, scheduling meetings, preparing agendas, writing recaps, and documenting next steps.

AMs at Barrel are also strategic partners. You will work with clients to understand their goals and help shape how our team supports their growth. While you will receive training on Barrel’s processes and approach, you are expected to bring curiosity, problem-solving, and a perspective that builds client trust. Over time, you will grow into leading more strategic conversations about website optimization, e-commerce best practices, and long-term planning.

We are looking for someone who thrives in a fast-paced environment, enjoys juggling multiple accounts, and approaches challenges with persistence and a solutions-first mindset.

Key Responsibilities

• Serve as the day-to-day point of contact for assigned clients, responding quickly and clearly to emails and Basecamp messages
• Schedule and run client meetings, including preparing agendas, taking notes, and sending recaps with documented next steps
• Ensure information flows smoothly between clients and internal teams by capturing feedback, assigning tasks, and tracking deliverables
• Support new client onboarding by setting clear expectations and aligning on Barrel’s processes
• Draft briefs, collect assets, and ensure client feedback is accurately documented for the team
• Collaborate with Project Managers to keep projects on track, on budget, and aligned with client goals
• Build strong client relationships and foster trust through responsiveness, clarity, and consistency
• Monitor project health and timelines, communicating proactively about risks or changes
• Learn and apply Barrel’s e-commerce strategies, contributing insights and recommendations that help clients improve their websites, strengthen retention, and drive growth

Skills and Strengths

• Organization and detail orientation: Skilled at keeping track of multiple priorities, deadlines, and details
• Strong written and verbal communication: Able to write clear, professional emails and recaps, and lead client conversations with confidence
• Working knowledge of Shopify: Familiarity with managing content, products, or apps in Shopify. Coding is not required, but you should understand how brands use the platform operationally
• Ownership mindset: Takes responsibility for follow-through and problem-solving instead of waiting for others to step in
• Strategic curiosity: Interested in e-commerce trends, tools, and tactics, with a desire to connect client goals to actionable recommendations
• Collaboration: Able to balance client needs with input from designers, developers, and strategists
• Adaptability: Comfortable juggling multiple accounts in a fast-paced environment without losing focus or composure
• Comfortable using tools like Google Suite, Slack, Basecamp, and project tracking software (Jira, Harvest, Forecast experience a plus)

Experience

• 2 to 4 years of experience in an e-commerce, SaaS, or agency environment
• Prior role in account management, client success, or a client-facing e-commerce or merchandising role preferred
• Agency experience is a plus
• Bachelor’s degree in Marketing, Business, Communications, or a related field

Compensation

Salary range for this fully remote position is $70k to $85k, depending on experience and location.