Director of Operations

Job Description

Job Description

At Melton Hospitality Advisors, we believe the right leadership changes everything—culture, performance, and ultimately, results.

We’re currently representing a well-respected hotel ownership group in New York City that is seeking a Director of Operations to help elevate day-to-day execution while supporting a high-performing leadership team.

To respect the integrity of the search, the property name is being kept confidential at this stage. What we can share is this:

this is a visible, impact-driven role within a complex, union environment where strong leadership, consistency, and presence matter.

Compensation & Benefits

• Competitive base salary ($90K range)
• Full benefits package including health, dental, vision, and 401(k)
• PTO and additional company-sponsored benefits

The Opportunity

This is a hands-on operations leadership role for someone who enjoys being in the business—not above it.

You’ll partner closely with the General Manager, regularly stepping in as the operational leader across key departments, with a strong focus on:

• Front Office and Housekeeping excellence
• Team leadership and accountability
• Guest experience consistency
• Operational flow and discipline

This role is ideal for a leader who thrives in a fast-paced, urban environment and can bring structure, support, and steady leadership to multiple departments.

Where You’ll Make an Impact

• Lead and support Front Office and Housekeeping teams to ensure consistent execution
• Act as a key operational partner to the General Manager—and a back-up when needed
• Drive alignment between departments, helping the operation work as one team
• Reinforce service standards while developing leaders within each department
• Help maintain balance across guest satisfaction, team engagement, and financial performance
• Be visible—engaging with both guests and team members during peak periods
• Support hiring, training, and development to strengthen the leadership bench

What Success Looks Like

• A more aligned and empowered operations team
• Consistent guest experiences across shifts and departments
• Strong communication between departments and leadership
• Improved execution in both service delivery and daily operations

This isn’t about maintaining the status quo—it’s about helping the operation run more effectively, consistently, and confidently .

What They’re Looking For

You may be a fit if you bring:

• Experience leading Rooms Division operations (Front Office + Housekeeping)
• A background in union environments and understanding how to navigate them
• A leadership style that is visible, supportive, and accountable
• The ability to stay steady and solutions-focused in high-pressure situations
• Strong communication skills across all levels of the organization
• A natural ability to coach, develop, and elevate department leaders
• Comfort working with operational and financial data to guide decisions

The Environment

• Full-time, on-site leadership role in New York City
• Dynamic, high-touch operating environment
• Requires flexibility across days, evenings, weekends, and peak periods

A Note from Melton Hospitality Advisors

We approach every search with one goal: finding the right fit—for both the organization and the individual.

If you’re someone who values:

• Being part of a team vs. working in silos
• Developing people, not just managing tasks
• Making a real impact on operations and culture

…this could be a meaningful next step.

If this opportunity sounds aligned with your experience and interests, feel free to apply confidentially.