Customer Service Specialist II
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.
Job Description
CUSTOMER SERVICE SPECIALIST II
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.
At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.
HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT
Takes and processes transactions by telephone, internet and correspondence from customers and representatives
Enters and maintains database records of customer profiles and prepares and maintains status reports
Acts as liaison for customers
Maintains knowledge of company products and customer service processes
WHAT YOU’LL NEED TO SUCCEED:
Required Experience: 2+ years of customer service experience
Required Technical Skills:
Strong Microsoft Office skills (Word, Excel, PowerPoint)
Required Skills and Abilities:
Strong telephone and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task and manage time effectively
Location: Hybrid and on-site at 22 Corporate Woods, Albany NY
Work Requirements
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
None
Recommended Jobs
CNC Swiss Machinist
Position: CNC Swiss Machinist Shift: 1st | Hours: 6am-3PM Type: Full-Time | Mode: Direct Placement Industry: Manufacturing We are currently recruiting for an experienced CNC Swiss…
Sales Supervisor
Kate Spade is seeking a Sales Supervisor in Central Valley, NY to lead and inspire a sales team in a vibrant retail environment. The role involves overseeing sales operations, managing inventory, and …
Offer: RTF Youth Peer Advocate
RTF Youth Peer Advocate POSITION OVERVIEW POSITION SUMMARY The Youth Peer Advocate (YPA) is a new position that will provide support and advocacy for young people enrolled in the Reside…
Technology Systems Specialist
Summary G&G Fitness Equipment is seeking a Technology Systems Specialist to support and improve the systems that power our business. This role spans end-user support, Microsoft 365 administratio…
Senior Product Manager
\ Role Overview \ \ ​\ \ Own and drive the strategy, roadmap, and delivery of a high\-scale platform product spanning user journey orchestration, media manageme…
Sr. BizTalk Developer / Lead
Hello, Please go through below job description and let me know your interest Role : Sr. BizTalk Developer / Lead Location : New York, NY Duration : 6+ Month Contract Contract Terms: C2C,…
Customer Advocacy Manager
About the opportunity The Customer Advocacy Manager builds and activates Contentful’s customer advocate ecosystem. This role focuses on establishing and managing strong customer relationships, ide…
Staff Accountant
We are currently seeking an experienced and detail-oriented Staff Accountant to join our dynamic team. The successful candidate for this role will support the Company’s operations by insuring the inte…
Strategic Pursuit Leader, Large Deals - US Remote
Req ID: 341431 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organi…
Stainless Steel Fabricator
We are seeking an experienced Stainless Steel Fabricator to join our team in West Babylon. The ideal candidate has TIG welding skills, experience working with stainless steel, and the ability to read…