Client Management - Associate

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.

In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.

The anticipated salary range for this role is between $78,000.00 and $125,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

Role Description

SMBC Capital Markets, Inc. (CM) is a derivatives trading firm based in New York City, with offices in Charlotte, NC, London and Hong Kong. SMBC CM is an established derivatives dealer with a broad product portfolio focused on interest rates and foreign exchange products such as rates & FX swaps, options & exotics as well as exchange traded products. SMBC Nikko Securities America, Inc. (Nikko US) is an SEC-registered securities broker-dealer and member of the Financial Industry Regulatory Authority (FINRA) and the Municipal Securities Rulemaking Board (MSRB). These entities provide coordinated services to our corporate and institutional clients as part of the SMBC Global Markets business unit.

The Client Management role is part of the Client Lifecycle Department within the Chief Operating Office of the SMBC Global Markets front office. The team manages processes supporting expansion of our businesses, while improving customer experience and managing risks & controls during onboarding. The Client Management role will help drive high-priority clients through the credit application, legal negotiation and onboarding processes. The successful candidate will have the ability to design and implement frameworks required to manage the status of the various stages of the pre-trade onboarding process and stand up an internal onboarding facilitation mechanism. The role will work hand-in-hand with credit officers, legal negotiators and KYC analysts to maintain accurate onboarding statuses and drive the client onboarding prioritization provided by management. The position is on the trading floor involving direct contact with front office staff, support functions and our clients. As part of the first line of defense, the Client Lifecycle Department maintains sound control processes designed to introduce clients as effectively as possible while acting in accordance with relevant regulations, policies and procedures.

Role Objectives: Delivery

• Work directly with the Head of Client Lifecycle, Client Management Lead and functional teams (Legal, Credit, KYC, etc) to drive priority clients through the pre-trade onboarding process
• Assist in the design, documentation and operation of new onboarding processes that support the growth of the Global Markets Business
• Support client outreach initiatives, managing detailed statuses of high volume email traffic
• Assist Client Management with other team tasks such as communication with clients throughout the onboarding process and client e-commerce enablement
• Manage pipeline of work to ensure high value clients are prioritized
• Support Credit fast track processes for high volume principals
• Identify opportunities for enhancements to improve efficiency, controls and customer experience
• Work on special projects as required

Qualifications and Skills

• BA/BS required
• 3-5 years of Markets onboarding or other relevant business analyst / business mgmt. experience
• Outstanding verbal & written communication skills, backed by strong analytics & attention to detail
• Demonstrated capability to build relationships and mange stakeholders
• Ability to operate independently, manage multiple simultaneous priorities and perform well under pressure in a demanding environment
• Experience in customer service or demonstrated ability to serve customers well
• Proficient in Word, Excel and PowerPoint

SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [email protected].