Enterprise Customer Success Leader

Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey is hiring an Enterprise Customer Success Leader to build, lead, and scale a high-performing team of Customer Success Managers focused on our enterprise clients. This role will drive customer adoption, satisfaction, and long-term partnership with some of the world’s most sophisticated law firms and fortune 100 companies. You will be responsible for developing strategic customer success initiatives, implementing scalable processes, and ensuring our enterprise clients achieve measurable value with Harvey. The team is growing rapidly, and this leader will play a critical role in shaping our enterprise success strategy and culture.

What You’ll Do

• Lead, mentor, and develop a team of Enterprise Customer Success Managers to deliver exceptional client outcomes and retention.

• Partner cross-functionally with Sales, Product, and Engineering to drive customer adoption, engagement, and expansion.

• Develop and execute scalable success strategies, processes, and metrics tailored to the enterprise segment.

• Serve as an executive sponsor for key enterprise accounts, providing strategic guidance and building trusted relationships.

• Identify risks and opportunities across the customer base to drive proactive engagement and ensure customer satisfaction.

• Represent the voice of the customer internally, influencing product roadmaps and operational improvements.

What You Have

• 8+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 3+ years leading enterprise CS teams.

• Proven experience working with complex, global enterprise clients in the AI, SaaS, legal, or technology sector.

• Strong strategic thinking and operational execution skills with an ability to build frameworks and scale programs from the ground up.

• Exceptional communication and executive presence, with the ability to build trusted relationships at the C-suite level.

• A coaching mindset and passion for developing high-performing teams.

Nice to Have

• Background in law or experience in the legal technology sector

• Previous experience in consulting or professional services firms

• Experience working with or supporting large financial institutions or asset managers

Compensation

$183,000 - $247,000 USD OTE with a 80/20 Split

Please find our CA applicant privacy notice here .

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]