Operations Manager

Position Overview

Directly responsible for ensuring the smooth running of the administrative/operational areas of the store. Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office, repairs, and operational administrative duties. To ensure that incoming and outgoing merchandise are processed in an accurate manner according to company regulations and standards. Manage the Shipping and Receiving department, ensuring that work is processed in a timely and efficient manner.

Essential Duties & Responsibilities

• Directly responsible for the operations of the store ensuring that the business is run effectively, and Company initiatives are executed in a timely manner.
• Store areas of responsibility include but are not limited to: Stock Room & Inventory, Call Center, Alterations and celebrity loans.
• Responsible for controlling all budgets and store controllable expenses, ensure expenses are in-line with budget including collection of alterations income.
• Liaise with corporate finance offices to facilitate and coordinate expense issues as they arise.
• Negotiate contracts with vendors. Process all bills and submit for payment on a timely basis and ensure proper expense allocation.
• Maintain all systems of the store, liaison with corporate to repair, replace and update systems in conjunction with our facilities systems.
• Maintain and develop inventory controls to ensure accuracy and integrity of inventory. Act as a liaison for store inventories in conjunction with General Manager.
• Maintain all systems of the store, liaison with corporate to repair, replace, and update systems in conjunction with the facilities hotline.
• Assess store’s interior and exterior, monitoring and address repair, presentation and safety issues.
• Support all aspects of Connected retail.
• Leads teams in delivering a customer obsessed, elevated brand experience.
• Responsible for driving all operational efficiencies to support selling ceremony.
• Develops operational efficiencies that allows teams to complete projects on time.
• Primary leader of Inventory management processes (Buy back, Transfers, BOSS, MOS, BOPIS, SOTF)

Experience, Skills & Knowledge

• Relevant work experience preferred
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to develop effective relationships, provide leadership and motivates individuals towards profitability objectives.
• Strategically aligns the operational goals with those of the business.
• Strong project management experience preferred
• Strong communication and inter-personal skills.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.