Customer Success Specialist

Role and Location

• Role : Customer Success Specialist
• Location : Fairport

Benefits

• Competitive salary
• 28 days of paid time off (includes PTO and Holidays)
• Health benefits effective from the first day
• Flexible working hours
• Up to 100% education reimbursement towards a degree
• 401k matching (vesting immediately)
• Annual reviews and career development planning
• Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more

Work Environment

• Colleagues with a genuine desire to innovate and solve complicated problems
• Emphasis on inclusion and diversity
• Autonomy and breadth of responsibility typical in a medium-sized company
• Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive

Impact and Responsibilities

• Exposure to various facets of the business
• Triaging and replying to client requests
• Working with engineering and production teams to ensure a smooth client experience
• Continuous improvement for customers, products, processes, and self
• Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
• Act as tier 1 phone support for inbound calls, escalating to appropriate departments
• Some quoting functions may be required
• Ability to evaluate problems and propose solutions

Qualifications

• Minimum 1 year of related customer service experience
• Associate’s degree preferred
• Strong written and verbal communication skills
• Strong phone etiquette and problem-solving skills
• Strong data entry skills
• Focus on customer success
• Attention to detail and ability to quickly learn new processes
• Process improvement experience
• Collaborates well with teammates and cross-functionally
• Works within established procedures with moderate supervision

Preferred Skills

• Oracle and Salesforce experience
• Knowledge of electric power transmission and distribution
• Bilingual is a plus
• Able to use formulas and manipulate Microsoft Excel spreadsheets
• Knowledge of Purchase Order process to shipment, including International.

If you need any further assistance or have any questions about this job description, feel free to ask!

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Qualitrol

QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers’ needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range
The salary range for this position (in local currency) is $22.00 / hr