Customer Support Manager

About Bevel

Bevel is the #1 AI Health Companion with over 500,000 downloads globally. We help people make smarter decisions about their health every day by bringing together data across sleep, recovery, activity, nutrition, and more, and turning it into real-time, personalized guidance. Whether you're training for something big or just trying to feel better, Bevel helps you move with clarity and confidence.

We’re a small team of builders and creatives based in NYC. We are extremely passionate about our craft and view Bevel as part of our life’s work. We care deeply about maintaining harmony in all aspects of life and know when to work hard and when to take breaks.

Bevel launched last year, and we’ve been lucky to see incredible growth and support from our users. We’re looking for a Customer Support Manager to be the voice of Bevel for our community. You’ll play a critical role in ensuring every user gets timely, accurate, and empathetic support, while also feeding insights back to the team to improve the product.

Responsibilities

• Manage customer inquiries and support tickets across all channels (Canny, Instagram, email, Reddit, App Store reviews, etc.)

• Triage issues: troubleshoot user problems, escalate bugs, and collaborate with product and engineering to drive resolution

• Develop a deep knowledge of Bevel’s product, wearables (Apple Watch, Oura, Garmin, etc.), and Apple Health integrations to deliver accurate guidance

• Identify recurring issues and work cross-functionally to improve product quality and reduce support volume

• Write and maintain help center content, FAQs, and macros to scale support efforts

• Collect and synthesize customer feedback to help shape product priorities

• Represent Bevel’s voice with empathy, clarity, and enthusiasm across all user touchpoints

Requirements

• At least 2 years of experience in customer success, support, or operations at a consumer product or SaaS company

• Strong understanding of health and fitness apps, wearables, and Apple Health data syncing

• Exceptional communication skills—clear, empathetic, and confident in both written and verbal communication

• Ability to manage and prioritize multiple support conversations across different platforms simultaneously

• Highly organized and detail-oriented with a bias for action

• Strong analytical thinking: comfortable identifying patterns, spotting edge cases, and proposing improvements

• Thrives in a fast-moving startup environment and knows when to ask for help vs. take ownership

• Excited about improving the health & fitness of others and being the advocate for our users inside Bevel

Benefits

• Exciting work environment

• Competitive salary & equity

• Health, dental, and vision insurance

• Commuter benefits

• Paid lunch and dinner when in the office

• Work-life balance

• Pet-friendly office in Chelsea

• Unlimited PTO

• 401k plan

• Visa sponsorship if applicable

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Bevel celebrates and embraces diversity and is committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate based on race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected characteristics.