Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Farmingdale, NY

Compensation: Up to $18/hour

Schedule: Monday – Friday, 9:00 AM – 6:00 PM

Key Responsibilities:

· Assist delivery and installation teams while they are out on the road
· Handle a high volume of inbound calls related to home delivery, service, and installations
· Support showroom teams with scheduling/dating delivery tickets and troubleshooting issues
· Check in delivery drivers upon completion of their routes
· Produce and prepare next-day delivery paperwork
· Match invoices against run sheets to ensure merchandise is properly loaded onto trucks
· Maintain accurate documentation and update internal systems
· Communicate professionally with customers, drivers, and internal departments
· Resolve delivery and service-related issues in a timely manner
· Multitask effectively in a fast-paced, operations-driven environment

Qualifications:

· High school diploma or equivalent required
· Prior customer service, dispatch, or office support experience preferred
· Strong communication and interpersonal skills
· Ability to manage high call volume while staying organized
· Detail-oriented with strong accuracy and follow-through
· Comfortable working with basic computer systems and data entry
· Ability to work independently and collaboratively with a team
· Reliable, punctual, and able to thrive in a fast-paced setting

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.

Company Description

The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.