Digital Content and Storytelling Manager

Job Description

Job Description

Why work at Greenwich House?

At Greenwich House, we believe in empowering communities through transformative programs, we offer more than a job – we offer a mission. When you work with us, you become part of a passionate, collaborative team committed to making a difference in people’s lives. Every initiative, class, and outreach effort we deliver is fueled by a shared commitment to equity and compassion.

Founded in 1902 as a settlement house aimed at supporting New York City's growing immigrant population, Greenwich House has since evolved into a dynamic nonprofit organization dedicated to fostering wellness, creativity, and connection across the city. Today, Greenwich House offers a diverse range of programs in health, human services, education, and the arts, serving thousands of New Yorkers each year. Learn more at .

The Opportunity

The Marketing and Communications Team at Greenwich House is seeking a dynamic, creative, and digitally savvy Digital Content and Storytelling Manager to lead storytelling and content development across the organization’s social media channels and website.

This role will shape how Greenwich House tells its story online, bringing our programs, community members, and impact to life through engaging digital content. The Digital Content and Storytelling Manager will develop and execute a digital storytelling strategy that strengthens audience engagement, grows our online presence, and highlights the people and programs at the heart of our mission.

Working across programs in health, human services, education, and the arts, the Digital Content and Storytelling Manager will identify compelling stories and translate them into high-quality content across platforms—including social media, web features, photography, and video.

This is an exciting opportunity for a creative professional who is an exceptional storyteller, experienced interviewer, and skilled multimedia creator. The ideal candidate is passionate about mission-driven work and thrives in a collaborative environment where creativity and strategy come together to expand impact.

Responsibilities

Digital Storytelling & Content Strategy

• Develop and implement a digital storytelling strategy that highlights Greenwich House’s mission, programs, and community impact across social media and web platforms.
• Identify and cultivate a balanced mix of human-interest and community impact stories from across the organization by interviewing program participants, staff, artists, educators, and community members.
• Develop compelling narratives and digital content that bring Greenwich House’s programs and impact to life online.
• Maintain a consistent voice, tone, and visual identity across all digital platforms.

Website Content & Management

• Oversee and proactively manage the day-to-day maintenance of the Greenwich House website, ensuring accurate, timely, and mission-driven content.
• Write and publish website articles, program features, and blog content that showcase Greenwich House’s impact.
• Utilize AI-assisted tools to optimize website content for user experience, alt text, accessibility, and search engine optimization (SEO).
• Perform regular hygiene audit reviews of website information and analytics to improve performance and user engagement.
• Troubleshoot website issues and coordinate with developers or hosting providers as needed.

Organic Social Media Strategy & Management

• Develop platform-specific organic social media strategies across Instagram, Facebook, TikTok, YouTube, and other relevant channels.
• Manage Greenwich House’s social media channels, including content planning, publishing, and audience engagement.
• Own and manage the always-on social media editorial calendar, aligning with campaigns, events, and organizational priorities.
• Respond to comments, messages, and mentions in a timely and professional manner.
• Propose and execute strategies for audience growth and increased engagement across GH-owned platforms and GH leadership or staff accounts for further amplification.

Multimedia Content Creation

• Produce multimedia content—including photography, short-form video, and graphic assets—for use across social media and web platforms.
• Regularly visit centers and program sites to capture content, transforming field footage into professional-grade short-form video.
• Collaborate with the internal MarComm, Development and Program teams to ensure specific fundraising goals and program-specific events are translated into compelling digital calls-to-action.
• Collaborate with internal teams to develop multimedia content that supports marketing campaigns and organizational initiatives.

Analytics, Reporting & Optimization

• Track and analyze digital performance metrics across social media and web platforms.
• Use data insights to refine content strategy, improve engagement, and optimize performance.
• Monitor emerging digital storytelling tools and trends to continuously improve Greenwich House’s digital presence.

What You’ll Bring

• Bachelor’s degree in communications, marketing, journalism, media production, or a related field (or equivalent professional experience)
• 4–6 years of experience in digital marketing, content creation, or social media platform management, specifically WordPress Instagram, Facebook, TikTok, and YouTube
• The ability to see the "big picture" of an organization’s mission and translate it into a structured, multi-part storytelling roadmap
• Exceptional writing, storytelling, and interviewing skills with the ability to translate mission-driven work into engaging digital narratives
• Strong photography, video production, and visual storytelling skills
• A proven track record of developing creative "hooks" and recurring content series that keep audiences coming back for more
• Proficiency in multimedia content creation including video production, photography, and graphic design
• Familiarity with SEO principles and Google Analytics
• Strong organizational and project management skills with the ability to manage multiple projects simultaneously
• Proven cultural competency and experience working effectively within diverse, multi-generational, and multi-ethnic environments

Employment Details

Department: Marketing and Communications

Location: 623 Broadway, New York, NY; Hybrid (Onsite 4 Days/Week)

Schedule: 35 hours/Week, Monday - Friday, 9:00 AM - 5:00 PM

FLSA Classification: Exempt

Employment Type: Full-Time

Reports To: Vice President of Marketing and Communications

Union Representation: Non-Union

Salary Range

The expected base salary for this position is $75,000 - $85,000 annually. This range reflects the anticipated compensation at the time of this posting and may be adjusted based on experience, education, and organizational needs.

Benefits

Greenwich House is committed to supporting the well-being of our employees as a key part of delivering a strong overall workplace experience. Full time employees are eligible for various benefits, including medical/dental/vision insurance, 403(b) plan, generous paid time off, and other benefits in accordance with applicable plan documents. Employees also enjoy exclusive perks and discounts for Greenwich House programs and services, including classes, lessons, and events. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Equal Employment Opportunity & Accessibility

Greenwich House is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations to qualified individuals with disabilities to ensure they can successfully perform the essential functions of their roles. If you require assistance or an accommodation during the application or interview process, please contact Human Resources.