Delivery Champion

Job Title: Delivery (Traveling) Champion

About the Job

We are seeking a hands-on Delivery Champion with strong operational acumen and leadership presence to drive delivery excellence. This role requires frequent travel across the United States to stabilize ongoing engagements, uplift delivery quality, and turn around client satisfaction within tight timelines.

This is a high-visibility, impact-driven role ideal for individuals who combine manufacturing expertise, client empathy, and execution excellence.

Location

United States | Extensive Travel Required | Full-Time

Responsibilities

• Stakeholder management: Ability to build trusted relationships with client executives and internal delivery leaders under high-pressure conditions. Strong communication, conflict resolution, and situational management skills.
• Turnaround capability: Demonstrated success in improving NPS or client satisfaction scores within short timeframes.
• Influence without authority: Skilled at motivating cross-functional teams and contractors across geographies to align toward measurable goals.
• Hands-on delivery leadership: Proven ability to step into troubled projects and restore execution discipline, delivery timelines, and quality outcomes.
• Operational excellence: Deep understanding of delivery governance, KPIs, escalation management, and client engagement frameworks.
• Serve as executive lead for client discussions, lead delivery excellence initiatives, ensuring on-time and quality delivery.
• Act as a SWAT leader travel to client sites, kickstart engagements, stabilize teams, and transition ownership.
• Partner closely with client stakeholders to translate performance issues into actionable improvement plans.
• Champion a culture of accountability, collaboration, and measurable excellence across all engagements.

Must Have

• 10-14 years of experience in managing analytics delivery for clients across industries like Publishing and Manufacturing
• Demonstrated ability to lead high-intensity turnarounds in complex delivery environments.
• Hands-on delivery leadership: Proven ability to step into troubled projects and restore execution discipline, delivery timelines, and quality outcomes.
• Operational excellence: Deep understanding of delivery governance, KPIs, escalation management, and client engagement frameworks.
• Manufacturing or industrial background: Strong familiarity with manufacturing operations, shop-floor processes, or supply-chain delivery environments.
• Flexibility and willingness to travel across the U.S.
• Experience working with metrics-driven delivery frameworks and governance models.

Preferred Qualifications

• Manufacturing background preferred: Strong familiarity with manufacturing operations, shop-floor processes, or supply-chain delivery environments.
• Exposure to digital transformation or analytics-led improvement programs.
• Strong problem-solving mindset; ability to operate independently in ambiguous environments.
• Experience managing multi-site or multi-stakeholder client programs.