Operations Specialist I

: General Statement of Duties: The Operations Specialist I is responsible for performing routine back office operational duties for all Bank branches in line with the bank policy and procedure. The Specialist will assist Branch Management and other branch personnel in performing their duties. The Operations Specialist will promote business for the Bank by maintaining good customer relations by working within the agreed Service Level Agreements. Major Duties and Responsibilities:

• Checking all necessary documentation
• Post payments / charges using the appropriate applications
• Process internal financial entries.
• Reconcile General Ledger accounts
• Monitor reject reports and take appropriate action.
• Check new account openings for all necessary documentation and accurate completion. Tickler all items for follow up.
• Performs test of branch controls, documents report control issues.
• Review reports and prepare Incident Reports when necessary.
• Review override reports to identify any irregular transactions or inappropriate approvals.
• Monitor branch cash levels and order branch cash.
• Monitor overdrafts, perform right of offset, send collection letters and track all collections efforts.
• Accurately and expediently answers inquiries from internal customers on entries and transactions relating to the specific areas of their responsibility.
• Resolves problems within given authority.
• Efficiently performs routine follow-up work and initiates requests for detailed follow-up work.
• Rely on strong verbal and written communication skills to fulfill internal customer requests and to ensure ultimate external customer satisfaction.
• Ensuring the continuity of high service levels
• Conducts a variety of routine daily tasks; reviews reports, prepares correspondence.
• Identifies risk concerns in order to maintain maximum protection of the bank's assets.
• Performs other duties relating to branch operational tasks.

Minimum Qualifications: Knowledge, Skills and Abilities:

• High school diploma.
• Customer service oriented.
• Strong verbal communications skills.
• Shows initiative and a willingness to learn.
• Ability to collaborate with other business units within the bank.
• Working knowledge of practices and procedures relating to bank operations.
• Good organizational skills to meet processing deadlines and time constraints.
• Adequate written communication skills to prepare a variety of correspondence.
• Active listening and problem-solving skills to effectively resolve issues or problems.
• Good interpersonal communications skills and the demonstrated ability to maintain effective and professional relationships.
• Must be able to multi-task.
• Ability to work with a moderate level of supervision.
• Routine local travel that requires driving and walking into and around various Branch locations.
• Must exercise a moderate degree of effective, independent judgment.
• Knowledge of bank general ledger entries demonstrating an understanding of debits and credits.
• Intermediate skills in MS Office Word and Excel.
• Bank database applications knowledge.

Experience

• Bank Operations experience required - experience equivalent to 1-2 years

Pay Range: $55,000 - $60,000 Hours: 37.50 This is a non-exempt position, eligible for overtime if hours worked are over 40 hours. The actual compensation will be based on qualifications, experience and other factors permitted by law. EOE, including Disabled & Veterans