SOCIAL CARE NAVIGATOR

Important Instructions

Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

About The Role

We’re hiring Social Care Navigators to support our members across New York—especially those encountering social, behavioral, or environmental challenges that affect their overall health and quality of life. In this position, you’ll apply Motivational Interviewing strategies to help members set personal goals, connect with community-based resources, and gain confidence as they move forward in their care journey.

Just a quick note: This is a 35-hour/week contract position. Benefits will not be provided during the contract term. Work equipment such as a computer, mouse, etc. will not be provided.

What You’ll Be Doing

• Apply motivational interviewing techniques to build rapport and encourage members to take steps toward goals related to health, housing, nutrition, and overall well-being.
• Proactively reach out to members via phone, text, or video to assess needs and deliver tailored, one-on-one support.
• Guide members toward appropriate local programs, services, and resources (e.g., food programs, housing assistance, behavioral health, transportation, etc.).
• Partner closely with internal teams (like Dietitians, Member Support, and Clinical Partners) to ensure smooth transitions and consistent support.
• Accurately log all member interactions and care planning details in our internal systems.
• Conduct ongoing follow-ups to track progress, help overcome obstacles, and acknowledge members’ achievements—big or small.
• Deliver support that is empathetic, trauma-informed, and culturally respectful.

What You’ll Bring

• 2+ years’ experience in Care Navigation, Social Work, Health Coaching, Behavioral Health, or similar support roles; a Community Health Worker certification is a bonus.
• Fluency in Spanish required.
• Proficiency in Motivational Interviewing or comparable methods for guiding individuals through change.
• Understanding of systems like Medicaid, SNAP, public housing, or behavioral health services.
• Experience working with individuals from low-income backgrounds or those managing chronic conditions.
• Comfortable working independently in a remote environment and using digital platforms (like CRM or EHR) to manage tasks and documentation.
• While the role is mainly remote, some in-person travel (e.g., training sessions) may occasionally be required.

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy

Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.

What we offer (Full-time Employees)

• Competitive compensation.
• Unlimited PTO and 11 public holidays.
• Medical, dental, and vision with Kaiser options for selected states.
• HSA options if you are enrolled in one of our High Deductible Health Plans.
• Employer paid Life and Accidental Death & Dismemberment Insurance.
• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.
• Eight weeks of fully paid parental leave after eight months of employment.
• 401k plan (no company match at this time).
• Company provided MacBook for all employees.
• Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.

Beware of Job Scams

It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:

• Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.
• All official communication from Tangelo will come from the email domain jointangelo.com.
• Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.