Damage Prevention Supervisor | Buffalo, NY (DOT)

Bermex, Inc.

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Damage Prevention Supervisor reports to the Operations Manager at Bermex. This position plays a key role in managing our line locating crew, which covers the entire state. Ideal candidates are individuals with experience in the gas line locating field. This position is responsible for interfacing with customers, must hold a knowledge of industry standards, interface with management from within and outside of the department, and lead special initiatives in the Damage Prevention Department. This position also requires a high degree of organization, excellent time management, and exceptional flexibility day to day.

***Salary Transparency: For those residing in NY, the pay rate for this role is at $71,000/year.***

What You’ll Do

Manage line locating team:

• Travel to different project sites to meet with employees (~30% of the time)

• Field train locators on best practices and perform monthly audits

• Monitor ticket management system to ensure quality work

• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers

• Interpret transportation regulations, safety regulations, and company policies and procedures for workers

• Resolve worker problems and collaborate with employees to assist in problem resolution

• Assist workers in tasks, as needed, such as damage prevention tickets

Assist with and maintain operations:

• Identify, investigate, and resolve issues ensuring deadlines are met

• Schedule and perform repairs or preventive maintenance of vehicles and other equipment

• Drive vehicles or equipment to complete work assignments or to assist workers

• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents

• Request personnel, supplies, equipment, parts, or repair services as needed

Recommend and address key concerns in the operations processes:

• Work with manager and other leaders to identify and address inefficiencies and opportunities for cost reduction

• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced

• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions

• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services

Other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED. Must be at least 21 years of age

• Experience: 1 years of gas line locating experience. At least 1 year of management experience. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training

Nice to haves:

• Education: Bachelor's Degree in Business Management

• Experience: 5 or more years of gas line locating experience. At least 2 years of management experience; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors

Your Skills:

• Ability to multi-task, and work independently and as a team

• Exceptional and demonstrated leadership skills, especially in project management

• Knowledge and understanding of industry standards

• Excellent communication skills, comfortable interacting with management and customers

• Ability to interact with unhappy or negative customers in a professional manner

• Excellent attention to detail for problem solving and finding

• Strong computer skills, especially in Microsoft Office (e.g., Microsoft Excel)

Drug/Alcohol Testing:

• Drug/alcohol testing is required

• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric or meters

• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

• Flexible Spending Accounts or an option for a Health Saving Account with company match

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (After 90 completed days of service for full-time employees):

• Paid Vacation

• Paid Holidays

• Paid Wedding Day

• Veterans Day paid time off for our veterans

• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)

• Gas card for company vehicle (if applicable)

• Company provided cell phone or mobile allowance (if applicable)

• $150 boot allowance from approved vendors

• Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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