Service Center Manager

JOB TITLE: Service Center Manager

DEPARTMENT: Fleet Operations
LOCATION: Scottsville, NY
SALARY: $80-90K (depending on experience)
HOURS: M-F, 6:30 AM- 4:00 PM

OVERVIEW:
We are seeking a highly organized and hands-on Service Center Manager to oversee the maintenance, repair, and administrative compliance of a fleet of approximately 300 company-owned vehicles. This role is critical to ensuring fleet safety, reliability, and uptime by managing service schedules, coordinating repairs, and responding quickly to unexpected vehicle issues. The ideal candidate brings strong leadership skills, deep technical knowledge, and a proactive approach to improving processes and performance.

KEY RESPONSIBILITIES:

• Lead and manage a team of service professionals and automotive mechanics, setting high standards for quality, safety, and customer service.
• Coordinate all routine maintenance and emergency repairs to ensure fleet readiness and minimal downtime.
• Schedule and prioritize work orders in collaboration with the shop; ensure timely completion to the highest quality standards.
• Serve as a liaison with dealerships and third-party service providers as needed.
• Provide a professional and responsive experience for internal customers, including clear communication on service scheduling and repair status.
• Support employees outside the Rochester area with vehicle and equipment service needs, ensuring timely resolution and proper documentation.
• Identify and implement process improvements to enhance efficiency, safety, and overall fleet performance.
• Maintain accurate and detailed records for each vehicle, including service history, fuel usage, and warranty claims.

QUALIFICATIONS:

• High school diploma or GED required.
• 3–5 years of experience managing in-house fleet maintenance or service operations for a medium-to-large fleet.
• Strong technical knowledge of vehicle maintenance and repair; prior experience as an automotive mechanic is highly preferred.
• Thorough understanding of preventative maintenance programs and cycles.
• Excellent organizational and planning skills with strong attention to detail.
• Proven ability to coordinate across teams, including drivers, service technicians, and management.
• Ability to remain calm and effective under pressure, especially in urgent or unexpected situations.
• Strong customer service mindset with the ability to build relationships and communicate effectively, including handling difficult conversations when needed.
• Demonstrated leadership skills, including delegation, accountability, and team development.
• Proactive problem solver with a track record of improving workflows and operational efficiency.

WHY JOIN US?
This is an opportunity to play a key role in maintaining a safe, efficient, and high-performing fleet operation. You’ll work with a dedicated team and have the ability to make a meaningful impact on processes, performance, and customer satisfaction.

Livingston Development Ventures is an Equal Opportunity Employer. We believe in equal opportunity for all and are committed to ensuring all individuals have equal opportunity relating to recruitment, employment, career development and advancement, promotion, and retirement and are based solely on merit, without regard to all legally protected classes, including, but not limited to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history) or any other status protected by federal, state or local law.