Mortgage Loan Closer - Hybrid (Buffalo, NY; Cleveland, OH; Salt Lake City, UT)

Location:

4224 Ridge Lea Road, Amherst New York

Job Summary

The Mortgage Loan Closer is responsible for preparing and reviewing closing documents to ensure timely and accurate loan closings. This role works closely with Loan Officers, Processors, Title Companies, and other stakeholders to coordinate all aspects of the closing process. The Closer ensures compliance with investor guidelines, legal requirements, and internal policies while delivering excellent customer service.

Essential Functions

• Review loan files to confirm all conditions are met and the file is ready for closing.

• Verify title commitments, insurance policies, sales contracts, and other documentation for accuracy and compliance.

• Input and validate loan data in the loan origination system to generate closing documents.

• Coordinate with Settlement Agents to obtain and review Closing Disclosures or HUD-1 statements.

• Ensure closing packages are complete, accurate, and meet agency/investor requirements.

• Communicate effectively with internal teams and external partners to resolve issues and ensure smooth closings.

• Confirm all pre-closing requirements are satisfied before authorizing the disbursement of funds.

• Maintain accurate records and documentation in accordance with company policies and regulatory standards.

• Monitor and manage assigned pipeline to meet closing deadlines.

• Support post-closing processes by ensuring documentation is properly executed and submitted.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• High School Diploma or equivalent experience (required)

Work Experience

• 1+ years of experience in mortgage loan closing or a related mortgage operations role. (preferred)

Skills

• Understanding of the mortgage lifecycle from application to funding.

• Basic knowledge of Conventional, FHA, VA, and USDA loan programs.

• Familiarity with RESPA, TRID, and other applicable lending regulations.

• Accuracy in reviewing documents and entering data.

• Ability to manage multiple files and meet deadlines in a fast-paced environment.

• Strong communication skills and a customer-first mindset.

• Experience with loan origination systems

• Proficient with Microsoft Office tools.

• Works well with others and contributes to a positive team environment.

• Comfortable with change and able to adjust to shifting priorities.

• High level of trustworthiness, accountability, and a selfless, team-oriented attitude. Ability to maintain confidentiality in dealing with highly sensitive client information.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here ( for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 03/31/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

#LI-Hybrid

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.