Technical Support Specialist

Technical Support Specialist

Salamanca City CSD

Salamanca , NY 14779

Classified - Position - Technical/Computer (Various Titles) - competitive

Job Number 3300054072

Start Date

Open Date 11/20/2025

Closing Date 11/30/2025

The Board of Education will accept written applications for the following anticipated position:

Technical Support Specialist

The Salamanca City Central School District proudly serves a diverse community and is committed to learning excellence for all students, with particular focus on culturally responsive support for Native American students and families. Our school values learning excellence, respectful relationships, effective communication, and continuous improvement.

Position Summary

The Technical Support Specialist is an entry-level position and is responsible for providing front-line support to end users and troubleshooting basic technology problems. This role serves as a key point of contact for technical inquiries, ensuring timely and effective solutions while delivering high-quality customer service.

This is a 12-month, provisional appointment. The successful candidate will be required to take the Cattaraugus County Civil Service exam (to be announced at a later date) and be reachable for appointment. The salary range will be $18.00 to $24.00 hourly, based on experience and in accordance with the current, negotiated Consolidated Services Unit (CSU) Contract.

Key Responsibilities

• Troubleshoots technical problems and provides computer diagnostics.

• Notifies appropriate Technology Department staff of software failures.

• Provides technical advice and assistance to users concerning data communication equipment and data transmissions.

• Installs, configures and maintains desktop, laptop, tablet, and PDA computer hardware and peripheral equipment.

• Discusses software applications with users to determine level of satisfaction and/or the need to modify software.

• Installs application software on the networks and maintains network documentation.

• Assists in the administration of a local area network for state and local personal computer networks.

• Maintains an inventory of computer supplies such as toner, ribbons, printer cartridges, etc.

• Distributes data processing output to users.

• May train administrative, support and clerical staff on basic computer usage and office applications software.

• May update manuals and files on system operating procedures.

• May develop reports through the State Legacy System.

• All other duties as assigned.

Qualifications

Graduation from high school or possession of a high school equivalency diploma AND either: A) Possession of at least an Associate Degree in Computer Science, Information Science, Information Technology or closely related field; OR B) Completion of a one (1) year certificate program in Computer Science or electronics and one (1) year experience in the installation, operation, maintenance and/or diagnostics of a data communication network or electronic equipment; OR C) Two (2) years' experience in the installation, operation, maintenance and/or diagnostics of a data communication network or electronic equipment. NOTE: Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the New York State Civil Service website. You must pay the required evaluation fee. SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS / BOCES: Per regulations of the Commissioner of Education, to be employed in a position designated by a school district or BOCES as involving direct contact with students, a clearance for employment from the State Education Department is required.

For Questions or To Apply

Information regarding the duties of the position can be obtained from Marcy Brown, Director of Educational Technology & Information Systems,[email protected] 716-945-2400, Ext. 6656. Information regarding salary and benefits can be obtained from the Human Resources Department [email protected] 716-945-2400 Ext. 4077.

Interested, qualified persons not currently employed by the District should submit a completed application via the posting on WNYRIC Western New York Jobs website, or before November 30, 2025.

Dr. Mark Beehler

Superintendent of Schools

The Salamanca City Central School District is an Equal Opportunity Employer who fully and actively supports equal access for all people, regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Sexual Orientation and Gender Identity or Expression. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint, or otherwise oppose discrimination.

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Job Attachment View Attachment

Salary: From 18.00

Salary: To 24.00

Salary Competitive Y

Appointment Status Provisional

Position Status Full time

Contact Person's Name Human Resources

Contact Person's Phone 716-945-2400 X4077

Contact Person's Email [email protected]