Genesys Developer

• 4+ years of hands‑on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect

• Proven capability in IVR design and end‑to‑end call flow development, including secure flows and AI/bot integrations

• Strong hands‑on experience across Genesys Cloud CX components, including:

-IVR, Call Routing, CTI, Agent Desktop

-AI & Bots, Dialers, Live Chat, Workforce Management (WFM)

-Omnichannel configuration and orchestration

-Genesys AI services such as IVA and Agentic AI

• Demonstrated experience in migrating legacy or on‑premise contact centers to Genesys Cloud CX

• Solid experience with Genesys APIs and integrations with third‑party systems and CRMs (e.g., Salesforce)

• Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling

• Hands‑on experience in Genesys Cloud enablement, configuration, customization, and operational support

• Ability to design, develop, and deliver IVR solutions and conversational bots using:

Genesys Dialog Engine , Third‑party bot platforms such as Google Dialog flow and Amazon Lex

• Requires strong analytical, organizational, and problem-solving skills.

• Strong communication skills, both verbal and written.

• Must be able to meet deadlines.

• Ability to set and maintain high quality work standards.

• Frequently contributes to the development of new theories and methods.

• Ensure solutions align with best practices, security standards, and performance expectations

• Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX

• Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support

• Design, develop, and maintain IVR and call routing flows using Genesys Architect

• Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities

• Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals