Employee Benefits Enterprise & Key Team Coordinator- Buffalo, NY (Hybrid)

Employee Benefits Enterprise & Key Team Coordinator- Buffalo, NY (Hybrid)

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Location: Buffalo, NY Type: Full Time

Lawley’s Employee Benefits division is growing, and we are looking for an Enterprise & Key Team Coordinator to join our team. In this role, you will provide day-to-day guidance, serve as a liaison to Resource Pro, support reporting, metrics tracking, and assist with special projects, and manage an assigned book of business. The ideal candidate holds a bachelor’s degree, has at least three years of insurance experience, and maintains an active Life, Accident, and Health license. This position offers a comprehensive benefits package, generous paid time off, and the opportunity to transition to a hybrid work schedule once training is complete. If you have group benefits experience, a license, and are looking to grow your career at one of the best places to work in insurance, please consider applying today!

Fundamental Components of the Job:

• Provide daily direction, guidance, and support to team members and serve as a first point of contact for questions, escalations, and issue resolution
• Assist Manager in fostering a collaborative, accountable, and respectful team environment
• Support onboarding and training by demonstrating best practices and reinforcing procedures
• Ensure adherence to policies, procedures, and service standards
• Identify process/training gaps and recommend improvements to leadership
• Under the guidance of the Manager of Enterprise and Key, prepare and grow through conducting quarterly and annual performance review and regular check-ins.
• Coordinate carrier marketing materials for client benefit guides and PowerPoint presentations
• Act as liaison to ReSource Pro
• Assist with reporting, metrics tracking, and special projects
• Manage a book of business, with a client retention goal of 95% or greater

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills/Traits That We Value for This Role:

• Insurance experience in a related position for at least 3 years
• Bachelor’s degree preferred
• Life, Accident & Health License
• Incredible attention to detail and organizational skills
• Ability to think strategically while assuming accountability and responsibility for accounts and service
• Ability to work well independently and on a team
• Positive attitude, even in a fast‐paced environment
• Computer skills are a must
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Methodical, yet swift decision‐making skills
• Precise verbal and written communication skills, even under time constraints

What’s in It for You?

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family-owned insurance broker (70+ years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,279.75.