Customer manager

About Renaissance

When you join Renaissance®, you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

We believe that Customer Success is all about understanding your customers' desired outcomes and working with them to ensure they experience the most?value?possible along the way. As a Customer Success Manager (CSM) at?Renaissance, you are a part of the teacher and?administrator?journey through onboarding, nurturing, and renewal. The goal is to not only?retain?your customers, but to ensure that they have?an exceptional?experience with our platform(s)?that drives successful student learning outcomes. This role manages?District and School?level accounts, and we are looking for you to drive successful?implementations at?scale while also achieving?Renaissance's business outcomes.?

• ? Location : Remote?

• ? Territory :?East Strategic Accounts

In this role as a Customer Success Manager, you will: *?*

• Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, and defining success criteria to help them achieve their goals?

• Build, manage, and leverage key stakeholder relationships to build awareness across the entire district?

• Develop a communication cadence with customers to?monitor?account health and deliver student learning outcomes?including but not limited to Quarterly Business Reviews?

• Strategize with sales,?marketing?and product teams throughout the onboarding, nurturing and?renewal?Customer Success journey to achieve mutually beneficial long-term goals?

• Continuously self-educate about?Renaissance's products and solutions and the K-12 competitive landscape?

• Anticipate?customer needs and adapts strategic plans?in accordance with?closely?monitored?metrics to achieve long-term goals and desired outcomes?

• Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within?Renaissance?

• Actively?seeks?to understand change and incorporate new processes and systems quickly and effectively??

• Curate success stories from districts to broaden?Renaissance's efficacy resources?

For this role as a Customer Success Manager, you should:

• Excel at building?relationships-you?establish?rapport, listen, and earn your customers' trust?

• Organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control?

• Have a bias towards action and proactivity, and look to direct a situation rather than react?

• Strong technical skills; you like learning new software and techniques?

• Convey complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly?

• Be driven to exceed customer expectations?

• Proactively work to mitigate churn and handle objections to renew and expand accounts?

• Use your skills to help support teachers and students?

• Be driven to exceed customer expectations through a myriad of communication strategies?

• Have worked in Education and/or SaaS driving large account implementations?

Additional information

Customer Success Managers at Renaissance are brought in as a CSM I, II, or III that is commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.

Salary Range: $56,100 - $77,200 This range is based on national market data and may vary by location. This is a base salary only, additional bonus for hitting CSM targets applies.

Benefits for eligible US employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth

• Health Savings and Flexible Spending Accounts

• 401(k) and Roth 401(k) with company match

• Paid Vacation and Sick Time Off

• 12 Paid Holidays

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program

• Tuition Reimbursement

• Life & Disability Insurance

• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Equal Opportunity Employer

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

For California Residents, please see our Privacy Notice for California Job Candidates here .

Reasonable Accommodations

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition ([email protected]) .

Employment Authorization

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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