Internal IT & Innovation Administrator (Rochester)

Description:

THIS IS AN ON-SITE POSITION

JOB SUMMARY:

The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.

The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

1. INTERNAL IT OPERATIONS

• Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.

• Manage user lifecycle (onboarding/offboarding, permissions, account administration).

• Deploy and support laptops, desktops, mobile devices, and peripherals.

• Perform patching, upgrades, refresh cycles, and routine system maintenance.

• Monitor system performance, security, and backups.

• Maintain accurate documentation of configurations and procedures.

• Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

• Serve as primary internal IT support resource (Tier 1–3).

• Manage ticket intake, resolution, documentation, and escalation.

• Provide professional support to employees at all levels.

• Identify and reduce recurring technical issues.

• Provide occasional after-hours support as needed.

• Technology Strategy & Innovation

• Develop and maintain an internal technology roadmap aligned with company goals.

• Research emerging tools, automation platforms, and AI solutions.

• Identify operational inefficiencies and propose technology-driven improvements.

• Lead pilot programs and proof-of-concept initiatives.

• Evaluate solutions based on ROI, usability, scalability, and security.

• Present recommendations to leadership and support organization-wide adoption.

• Track and report measurable outcomes from innovation initiatives.

3. SUCCESS MEASURES

• Stable and secure internal IT environment

• Timely issue resolution and high employee satisfaction

• Reduction in recurring support issues

• Successful rollout and adoption of new technologies

• Measurable operational improvements

ADDITIONAL RESPONSIBILITIES:

• Adhere to departmental policies for reporting and managing requests and change control

• Maintain daily timesheet and expense report entries and submit them accurately and timely

• Other duties as required

Requirements:

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

• Microsoft Windows Server

• Microsoft Active Directory (AD, DNS, Group Policy)

• Microsoft 365 & Exchange

• Microsoft Intune

• Windows Desktop OS

• VPN and remote access solutions

• Endpoint security platforms

• Backup and disaster recovery systems

• Wi-Fi and LAN networking fundamentals

• HP and Dell hardware environments

• Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.

SOFT SKILLS & COMPENTENCIES:

• Strong technical troubleshooting skills

• Organized and process-oriented

• Clear communicator

• Strategic thinker with hands-on execution ability

• Independent, accountable, and collaborative

EDUCATION & QUALIFICATIONS:

Qualifications

• 3–5+ years of progressive IT experience

• Strong systems administration background

• Experience supporting Microsoft 365 and Windows environments

• Experience implementing or evaluating new technologies preferred

• Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

• Primarily office-based work using standard computer equipment

• Ability to remain calm and effective during time-sensitive situations

• Occasional evening or weekend work as needed

• Valid driver’s license and reliable transportation

Compensation details: 33.63-43.27 Hourly Wage

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