Trust agent

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Trust agent

Title:                          Trust agent

Department:             Trust Services Division

FLSA Status:            Exempt

Reports to:               Department Manager or Trust Services Director

Date:           &nb sp;             February 2023

General Summary :
Trust agent is an practiced professional who is responsible for the management and administration and of an assigned book of accounts, including Estates, Trusts, Special Needs Trusts and Agency accounts. For fiduciary accounts, agent must work with counsel and tax accountant(s) to coordinate administration, meet tax-reporting deadlines, and supervise all trust administrative functions. In all cases, the Trust agent is the lead relationship agent and primary contact between Bank and interested parties/account-owners/co-fiduciaries. Develop new current and future appointments located on referrals from OBT & HVIA colleagues and COI network.

Essential tasks and Job Responsibilities:

»Knowledgably manages a book of accounts and performs day-to-day administrative tasks connected with their accounts under their watch. Demonstrate a high level of fiduciary expertise through sound decisions and accurate administration. If applicable, supervise a Trust Administrator in performance of day-to-day administrative activities.

»Works actively and collaboratively with attorneys, accountants, beneficiaries and co-fiduciaries in the administration of Trusts/Estates abiding by the terms governing legal instruments and Court Orders to mitigate fiduciary risk.

»Reviews and discusses discretionary payment requests with Trust beneficiaries and Co-Fiduciaries in conformity with the terms and standards in the governing legal instruments. Provide evaluation and recommendation for the discretionary action and obtain the appropriate approval or non-approval of the same.

»Reviews all assigned accounts once per calendar year as per assigned Trust Administrative Committee (TAC) schedule and complete the review on the Fitek portal for presentation at the monthly TAC meeting.

»Cultivates and manages new business referrals received from Bank colleagues and area-professionals. Record activities in SalesForce.

»Regularly engages in new business activities as directed by Trust Services Director or Department Manager to meet annual business development and calling goals. Records activities in SalesForce.

»Proactively communicates and meets with existing clients on a regular basis to continuously evaluate their needs and deliver high quality service. Records all meetings and contacts of substance in SalesForce.

»Continues to build and grow their own Centers of Influence (COI) network.

»As a part of the Trust Division’s new business development activities, serves as its representative in the market, including attendance at community events, seminars and professional networking events.

»Maintains consciousness of products and services offered by the Trust Division, the Bank and HVIA. Makes presentations to Bank staff, clients and professional advisors, as required.

»Monitors real estate held in fiduciary accounts, verifying that taxes are paid, insurance is in place and minimizing risks connected with such assets. In responsible charge of engineering site inspections, coordinating appraisals, and “phase-one” engineering evaluations.

»Performs other tasks as assigned.

»Remains current with fiduciary expertise through attendance at seminars, schools and written publications

Education, Certification and practice

»Bachelor Degree or higher

»Five to 10 years of practice as a Trust agent or a practicing attorney.

»Certified Trust Fiduciary Advisor (CTFA) is desired but not required.

expertise, expertise, Abilities :

»Strong decision-making capability

» capability to pay attention to details

»Strong working expertise of investment management

» capability to build relationships with clients and COIs

»Strong analytical expertise

Work Environment

»Professional office

PHYSICAL DEMANDS :

»Frequently required to sit for prolonged periods.

»Normal range of vision, speech and hearing abilities required.

»Mobility required for greeting and assisting clients, prospective clients and COIs.

»Skillfully operate a computer, telephone and other standard office equipment.

»Travel to Bank, client, prospective client and COI locations.

»Occasionally lift and/or move up to 20 pounds







Special Note:
External and internal candidates, as well as position incumbents, must be able to execute the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, discapability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to execute the essential functions of the job.
This job description in no way states or implies that these are the only tasks to be performed by an employee. Additional functions and requirements may be assigned by managers as deemed appropriate, located on the employee’s expertise, skill and capability as well as his/her mental and physical abilities.