SVP, Member Experience

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

ABOUT THE ROLE
Red Seat Ventures is launching a new premium membership business and is hiring a Senior Vice President of Member Experience to lead all facets of hospitality. This includes service delivery, concierge operations, retention, and VIP engagement — all designed to support high-net-worth individuals and business leaders accessing premium live entertainment experiences.

This role reports to the President of Red Seat Ventures and will be a key member of the executive leadership team. The SVP will define and scale a white-glove member experience across multiple markets, delivering excellence at every touchpoint — from onboarding and event execution to renewal and loyalty programming.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Design and operationalize the full member journey, including onboarding, pre-event communications, event-day protocols, and post-event feedback

• Define, standardize, and uphold luxury service standards across membership tiers and all venue touchpoints

• Hire, train, and lead regional concierge teams and in-market service staff

• Create SOPs and playbooks for delivering VIP-level service and managing escalations

• Develop tools for service tracking, member feedback, and proactive support

• Own key experience metrics including retention, NPS, and satisfaction by tier

• Build retention and loyalty programs: referral incentives, surprise-and-delight moments, and milestone engagement

• Partner with Sales to ensure seamless transition from prospect to member

• Collaborate with Marketing on communications, events, and brand alignment

• Work with Product and Tech teams on CRM, member portal, and support systems

• Coordinate closely with Venue Operations to ensure consistent in-market execution

WHAT YOU WILL NEED

• 15+ years of experience in luxury hospitality, concierge services, or high-end membership organizations

• Track record of building and managing service teams in premium or high-touch environments

• Deep understanding of member journey mapping, SOP creation, and operational excellence

• Exceptional emotional intelligence, presence, and client-handling skills

• Ability to scale white-glove service without sacrificing personalization or detail

• Strong cross-functio nal collaboration skills and systems-thinking mindset

NICE TO HAVE, BUT NOT A DEALBREAKER

• Experience supporting high-net-worth or ultra-high-net-worth clientele

• Background in private clubs, luxury travel, or concierge-driven service models

• Experience in event-driven or ticketed experiences such as sports, entertainment, or private aviation

• Proven ability to develop premium loyalty, retention, or onboarding programs

#Ll-KD1

#Ll-Hybrid