Customer Care Representative

Do you enjoy talking with people and providing excellent customer service? Are you looking for a career with an established company? Do you want to work for a company that cares about its people just as much as its customers? If you answered yes…We want to talk to you!

Join Our Team!

We are a full service, roofing and electrical contractor serving Lancaster, Berks, Chester, York, and Lebanon counties. Currently we are in search of a Customer Care Representative with great customer service skills, phone etiquette, with a willingness to learn.

Job Title: Customer Care Representative
Pay: $15.00 - $17.00 per hour
Hours: 9:00 am - 5:00 pm Mon-Friday in house position – no remote work

What We Offer:

• Health Insurance
• Life Insurance
• 401K Plan
• Paid Vacation - After a Year
• Paid Holidays - After 90 Days
• Benefit Conditions: Waiting period may apply

What You’ll Be Doing:

• This position supports the day-to-day operations of the company and consists of calling clients, administrative duties and phone support
• The client care specialist assists in processes job paperwork, answers incoming calls, and makes outgoing calls to customers and team members as needed
• Primary job task is answering phone calls and scheduling clients, contacting customers to schedule work to be completed and resolving customer relations in a professional manner
• As part of this responsibility, you will interact with not only the customers but the field personnel, with dispatching, and managing both companies schedule board to ensure efficiency and accuracy
• To be successful you must have the ability to function as a part of a team, independently, and be able to multitask in a busy work environment

What It Takes:

• High school diploma/GED required
• Customer service: Minimally 1 year required
• Enjoys interacting with people and working on group projects
• Excellent telephone etiquette and working knowledge of email systems
• Willing to learn strong customer service skills, communicate positively and professionally (written and verbal), have excellent interpersonal communication skills on a professional and technical level
• A positive “can do” attitude
• Strong attendance - must be reliable and dependable
• Multi-tasker & Organized
• Self-starter and reliable
• Humble
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Word and Excel
• Must be a creative and critical thinker
• Bilingual a plus, not required
• Valid Driver’s License
• Drug Free
• Clean Background

Zimmerman’s Roofing and Iddings Electric are equal opportunity employers.