Greeter

Position Overview

At Ralph Lauren, our commitment to delivering an exceptional, welcoming, and elevated customer experience begins the moment a guest steps through our doors. The Greeter & Concierge Associate plays a vital role as the first and final point of contact for every guest visiting our location. This role not only ensures a warm and gracious welcome by opening and closing the door for each customer but also serves as a knowledgeable concierge, providing guidance, personalized direction, and thoughtful service to all who enter our building.

The ideal candidate is personable, polished, poised under pressure, and deeply passionate about creating a memorable first impression that reflects the Ralph Lauren brand’s timeless elegance and hospitality.

Essential Duties & Responsibilities

• Warmly greet and farewell every customer entering and exiting the store with professionalism, courtesy, and a gracious demeanor.
• Physically manage the store’s entrance by opening and closing the door for guests, ensuring a seamless and welcoming arrival experience.
• Act as a concierge and ambassador for the Ralph Lauren brand, offering directional assistance, store information, and introductions to appropriate team members based on guests’ needs and preferences.
• Provide guests with information on in-store services
• Manage and monitor guest flow, helping to maintain an organized and elevated atmosphere, maintain a clean entrance door and window, especially during high-traffic periods.
• Communicate efficiently with the store leadership and sales teams to ensure smooth guest hand-offs and service transitions.
• Maintain a thorough knowledge of the store layout, product categories, brand heritage, and service offerings to answer guest inquiries knowledgeably.
• Uphold Ralph Lauren’s brand standards for appearance and behavior at all times.

Experience, Skills & Knowledge

• Prior experience in a customer-facing, hospitality, or luxury retail environment preferred
• Outstanding interpersonal and communication skills.
• Ability to maintain a professional, poised, and polished demeanor at all times.
• Passion for delivering a personalized and elevated guest experience.
• Strong situational awareness and problem-solving abilities.
• Flexibility to work a varied schedule including weekends, holidays, and peak periods.
• A collaborative spirit with the ability to partner effectively with sales, operations, and leadership teams.
• Ability to stand for extended periods.
• Capability to manage the opening and closing of doors and maintain a welcoming presence in varied weather conditions
• Occasional lifting of light objects (up to 15 lbs) for operational support
• Ability to stand, move and walk for multiple hours

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.