Senior Case Manager/Program Lead

Position Title:

Senior Case Manager/Program Lead (Preferred LMSW or MSW/MPA)

Mission:

The YWCA of Binghamton and Broome County is Dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Overview :

The YWCA of Binghamton/Broome County seeks to hire a full-time Senior Case Manager for the YWCA’s supportive housing programs. YWCA’s housing sites all serve the homeless population; however, each housing program prioritizes services to specific homeless populations (families with a mental health or physical disability). This position will work as a member of an entire team who supports the mission of the agency. Empowering women depends on the social workers ability to evaluate, counsel and make referrals based on each woman’s individualized needs and goals.

Responsibilities :

• Conduct comprehensive screenings and psychosocial assessments for all program participants, developing individualized service plans (ISPs) with measurable goals and outcomes.

• Provide ongoing clinical and strengths-based case management, including supportive counseling, crisis intervention, and linkage to mental health, recovery, and community resources.

• Oversee the quality and consistency of case management services by mentoring staff, reviewing documentation, and supporting compliance with agency standards and funder requirements.

• Facilitate weekly or biweekly tenant engagement activities, life-skills workshops, and educational groups that foster community and independence.

• Maintain timely and accurate documentation in the Homeless Management Information System (HMIS) and the OMH CAIRS database, ensuring all data meets reporting and audit standards.

• Collaborate with the Director of Residential Services to support program operations, contribute to performance reports, and assist with quality assurance and outcome tracking.

• Represent the YWCA at community meetings, coalitions, and multidisciplinary case conferences to strengthen partnerships and improve service coordination.

• Participate in the agency’s rotating on-call schedule and provide after-hours crisis support as needed.

• Complete all required training and maintain knowledge of best practices in trauma-informed care, Housing First, and supportive housing program management.

• Flexibility and ability to work at other YWCA scattered-site housing programs.

Reporting Relationship: Director of Residential Services

Requirements:

• Bachelor’s degree preferred, with experience serving the homeless population preferred; grant writing experience a plus

• Must have excellent written and verbal communication skills and be able to work and communicate effectively with clients

• Must have a good work history regarding dependability, performance of work duties, and the ability to work independently.

• Ability to develop rapport with referral and support systems and to act in a professional manner within the YWCA and in representing the YWCA in outside meetings and presentations

• Experience working with homeless individuals and families having mental health diagnoses, substance use issues, with a focus on harm reduction model

• Experience working with all age groups (children to seniors) and understanding how to navigate support services for the whole family

• Valid NYS Driver’s License

Salary: 60 - 65K

Classification: Salaried, Exempt

Hours:

Monday through Friday. Full-time; minimum of 35 hours per week.