Service Manager

Fish Cheeks is a vibrant restaurant located on the iconic Bond Street in NoHo serving contemporary Thai food with a focus on seafood.

Named for the lean, tender cheek meat that is considered the tastiest part of a fish and a delicacy in Asia, the critically-acclaimed and widely-beloved restaurant offers a menu of unabashedly intense, fresh and vivid dishes that span the diverse regions of Thailand.

Fish Cheeks is a deeply personal concept that celebrates the cultural heritage and the culinary artistry found in Bangkok and beyond. Brought together by team's shared desire to bring traditional Thai cuisine to NYC, the team decided to open Fish Cheeks, offering a menu that highlights the unfiltered flavors they craved from their upbringing in Thailand and re-creates the type of convivial and communal-style dining found across the country - from the street-stalls to fine-dining restaurants.

Fish Cheeks is now hiring a Service Manager to join our team! We are looking for a passionate and energetic individual with a strong work ethic and willngness to learn and grow with our restaurants.

Responsibilities:

• Maintain a working knowledge of all menu items offered in the restaurant, including basic ingredients, allergens, techniques, etc.
• Maintain an understanding of the proper steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout service.
• Anticipate guest needs and work closely with all FOH team members to ensure each table’s needs are met.
• Ensure constant communication with staff members, management and the kitchen as necessary at all times during service in order to serve guests.
• Efficiently organize orders, manage cash and credit card transactions. Demonstrate speed and accuracy when using the POS system during service.
• Maintain the space and service stations according to DOH standards, retaining a professional, clean appearance during all parts of service.
• Demonstrates leadership; Sets the example for all new members and can train and coach all members of the team.

• Responsible for the opening and closing of the restaurant as it relates to the physical operations, as well as administrative tasks.
• Responsible for all administrative tasks as they relate to tips and end of night reports.
• Manage all delivery platforms and ensure items are up to date.
• Oversee deliveries and vendors.
• Oversee employee punches and end of night shift reports.

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Reliably complete all assigned sidework
• Demonstrate knowledge of Department of Health (DOH) standards. Food Safety Certificate and Alcohol Safety Certificate preferred.

Fish Cheeks is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.