Senior Adoption Strategist, CSC

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

About the Role
Adobe Customer Solutions is seeking a Senior Adoption Strategist (L4) with deep expertise in change management and Content Supply Chain (CSC) to lead adoption, organizational readiness, and sustained value realization for enterprise customers.
This role focuses on ensuring Adobe technologies are successfully embedded into how organizations plan, create, manage, deliver, and measure content at scale . The Senior Adoption Strategist partners closely with executive stakeholders, delivery teams, and cross-functional customer groups to align people, process , and technology in support of large-scale marketing and digital experience transformations.
The ideal candidate brings a strong consulting mindset, hands-on change leadership experience, and a practical understanding of content operations and marketing workflows .
What You’ll Do
Lead Change & Adoption Strategy

Design and execute comprehensive change and adoption strategies using Prosci ADKAR, aligned to Content Supply Chain and marketing transformation initiatives

Conduct stakeholder analysis, change impact assessments, and organizational readiness diagnostics

Translate transformation vision into actionable adoption plans across roles, workflows, and governance
Enable Content Supply Chain Transformation

Lead adoption initiatives across the end-to-end Content Supply Chain, including planning, creation, collaboration, review, management, activation, and measuremen t

Help customers evolve from fragmented content workflows to scalable, integrated CSC operating models

Apply adoption strategies in the context of Adobe solutions such as Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Workfront
Drive Organizational Readiness

• Assess current-state and future-state marketing and content operating models
• Define roles, responsibilities, and ways of working required to support CSC transformation
• Partner with solution and delivery teams to ensure adoption is embedded throughout program delivery

Engage and Influence Executives

• Lead executive workshops, visioning sessions, and alignment discussions
• Serve as a trusted advisor to senior leaders across Marketing, Digital, Content, and Operations
• Communicate adoption progress, risks, and outcomes through clear, executive-ready storytelling

Measure Adoption & Value

• Define and track adoption KPIs tied to Content Supply Chain performance and business outcomes
• Use qualitative and quantitative feedback to refine adoption strategies
• Support customers in realizing and sustaining measurable value from their Adobe investments

Support Sustained Adoption

• Design reinforcement strategies to ensure long-term adoption post go-live
• Partner with Adobe Digital Learning Services to align training with real CSC workflows and roles
• Mentor junior strategists and contribute to delivery excellence across engagements

What You Bring
Required Qualifications

• 7+ years of experience in change management, adoption, or digital transformation roles within consulting or enterprise environments
• Active Prosci ADKAR certification
• Proven experience working in or alongside Content Supply Chain, content operations, or marketing operations transformations
• Strong experience with Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), and Adobe Workfront
• Exceptional executive communication and presentation skills, including the ability to create executive-ready PowerPoint narratives
• Strong strategic, analytical, and problem-solving skills
• Bachelor’s degree required; Master’s degree preferred
• Willingness to travel to client sites as needed

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $131,600 -- $245,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $169,400 - $245,300
In New York, the pay range for this position is $169,400 - $245,300

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:
Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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