General Manager

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 576 properties, totaling 233 million square feet, with a combined value of over $131 billion (U.S.). Tishman Speyer currently has approximately $65 billion in assets under management, including iconic properties such as New York City's Rockefeller Center, Sao Paulo's Torre Norte, The Springs in Shanghai, Paris Bourse in Paris and Frankfurt's OpernTurm and TaunusTurm.

Summary of the Position:

The General Manager is responsible for providing functional leadership to Jackson Park, our 1,900 unit Class A residential rental property in Long Island City including a separate 50,000 sf Club amenity. The employee will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. Additionally, the employee will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.

The successful candidate will bring a wealth of operational and financial expertise, with a hospitality mindset and the ability to successfully lead a matrixed team.

Key Responsibilities:

Property Management:

• Develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners

• Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports

• Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations

• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
• Assist in overseeing and coordinating retail tenant buildouts on site
• Responsible for handling emergencies and crisis management
• Promote an inclusive and respectful community environment.

Legal & Regulatory Compliance (Housing Law):

• Ensure full compliance with all applicable housing laws
• Oversee implementation of fair housing policies and ensure proper practices in leasing, marketing, and resident interactions
• Enforce Lease and Rent Stabilization compliance as well as compliance with all local governing bodies (i.e. DOB, DOH, DHCR)
• Ensure reasonable accommodation and reasonable modification requests are handled promptly and in compliance with legal standards
• Maintain accurate compliance documentation and records for audits and inspections
• Partner with legal and compliance teams to stay updated on changes in housing laws and regulations

Hospitality / Leadership:

• Lead Property Management, Leasing, and Lease Administration teams to deliver a best-in-class, customer-focused experience while ensuring seamless leasing, move-in, and resident engagement processes
• Build and maintain strong resident and retail tenant relationships to drive retention, resolve issues, and enhance satisfaction through value-added services
• Manage and develop a cross-functional team, ensuring alignment with corporate objectives and consistently upholding high operational and hospitality standards through active oversight and daily property inspections

Leasing & Lease Administration

• Regularly review and manage resident arrears and make recommendations to asset team on pursuit of delinquency
• Address resident concerns, disputes, and escalations in a professional and legally compliant manner
• Collaborate with asset team to determine and implement strategy for new leasing and marketing
• Manage the lease renewal process and review assignments, subleases, terminations, concessions and other lease related requests
• Oversee annual rent registrations and ensure accuracy and timeliness of filings
• Countersign new and renewal leases and lease riders

About You:

Qualifications:

• 7+ years of experience in a similar role within residential real estate or the hotel industry (minimum of 700 units or doors)
• Knowledge of relevant Housing Laws, Rent Stabilization laws and associated management procedures required
• Bachelor's degree required (with a focus on hospitality, finance, or real estate preferred)
• Financial management and business operations experience required
• Prior hospitality experience preferred
• Strong Microsoft Office skill set, knowledge of Yardi would be considered a plus
• Ability to travel between floors and buildings in order to effectively communicate with the team and customers

Critical Competencies for Success :

• Experience managing a multi-layered team
• Takes initiative and is proactive leader always focused on continuous improvement

• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment
• Ability to successfully report up to and interface with multiple different senior management stakeholders

*Onsite presence is required for this position.

The base compensation range for this role is $150,000- $200,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

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Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Please click here to review all EEO policies, notices, and relevant posters.Please click here to review E-Verify Information.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected]