Events & Guest Relations Coordinator

The Events & Guest Relations Coordinator plays a role in ensuring exceptional guest experiences while supporting the planning and execution of private events, activations, and special programming. This position serves as a key point of contact for guests, and internal teams—managing communication, logistics, and service standards to create seamless, memorable experiences from inquiry through post-event follow-up. Key Responsibilities

• Serve as a warm, professional first point of contact for all guest inquiries across phone, email, and digital platforms.
• Manage reservations, special requests, VIP notes, and guest profiles with accuracy and attention to detail.
• Build strong guest relationships through proactive communication, thoughtful follow-up, and personalized service.
• Handle guest concerns with empathy, urgency, and appropriate escalation to management when needed.
• Monitor guest satisfaction trends and provide insights to improve service, hospitality flow, and operational processes
• Support the planning and execution of private events, corporate gatherings, celebrations, and special programming.
• Assist with event inquiries, proposals, menus, tastings, walkthroughs, and client communication.
• Prepare and maintain event documents including BEOs, floor plans, timelines, seating charts, and run-of-show schedules.
• Coordinate logistics such as rentals, décor, A/V needs, staffing requests, and vendor communication.
• Provide on-site event support, including guest check-in, client hosting, setup, service coordination, and breakdown.
• Track event budgets, invoices, deposits, and payment schedules.
• Produce post-event summaries and support follow-up with clients regarding feedback and future bookings.

Cross-Department Collaboration

• Work closely with operations, FOH teams, culinary, management, and marketing to ensure flawless communication surrounding events and guest needs.
• Support internal updates by keeping all stakeholders aligned on event logistics, guest notes, and service adjustments.
• Uphold brand standards, hospitality values, and operational policies in both event and daily guest interactions.

Qualifications

• 1–3 years of experience in events, hospitality, guest services, or a related service-forward role.
• Strong communication skills—verbal, written, and interpersonal—with a professional, polished presence.
• Exceptional organization and multitasking abilities in a fast-paced environment.
• Detail-oriented and solutions-driven, with strong follow-through.
• Experience with reservation or event platforms (e.g., SevenRooms, OpenTable, Resy, Tripleseat preferred.
• Ability to work evenings, weekends, and holidays, based on event schedules.
• Calm under pressure with strong customer service instincts and emotional intelligence.

This is an onsite role that earns commission on events booked.