Level 1 Structured Cabling Technician

Job Description

Insight Global is looking for a Structured Cabling Technician for one of our largest Healthcare clients. He/She will be responsible for day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user enterprise community. They will be taking service requests, incidents and tasks logged and distributed within the ITSM tool (Heat/Ivanti) daily. They will be assessing the requirements, acquire pricing from certified vendor pool, coordinate chargeback according to policy, and scheduling/executing the cabling request. This is for work within the hospital as well as the off-site locations. He/She will also be required to assist in the monitoring and management of our BDF/IDF closets. This includes monitoring the health of these facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It is crucial for this individual to be constantly evaluating & identifying risks to service and escalating to the proper party responsible for remediation.

Additional day to day responsibilities can include:

Triage daily tickets and scheduling of related works

Assemble Work Order packages for cabling vendors

Manage to completion and close out of work orders issued to Vendors

Provide troubleshooting assistance and emergency coverage.

With assistance and collaboration from Data Center Operations team:

Provide support and resolution to technical issues relate to devices managed in Technology Rooms

Assist with vendor access and supervision

Manage and maintain secure entries into Technology Rooms

Manage inventory of assets in IDF/BDF's data center

Manage and update rack elevations

Manage support of devices through use of tools and automate when possible

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

At least 1 year experience within a Structured Cabling position at an enterprise environment

Working knowledge of BICSI standards and practical application

Basic understanding of copper & fiber patching and cabling schemes

Strong technical skills with basic networking and desktop systems

Knowledge of power (UPS systems) and cooling systems as it related to IT support environments

Prior experience supporting change management (shutdowns/service impacting events)