Assistant General Manager

Job Description

Job Description

WHO WE ARE

We are on a journey to amplify the moments we share together. Electric Shuffle is a global social entertainment concept that combines high-tech bar games, spectacular interior design, first-class hospitality, and delicious food and cocktails. We pride ourselves on creating social experiences like no other and venues where friends come together.

At our heart, we are a company of friends from around the world. We are a passionate, warm, and weird bunch of humans who love to not just challenge the status quo but push right through it. Our love for hospitality is what drives us each day.

We spent years researching and testing ways to revamp the game of shuffleboard for large groups to enjoy. After throwing thousands of pucks, focus grouping hundreds of people, and spending countless hours on tech development, High-Tech Shuffleboard was born.

The concept was created by our parent company out of London, Red Engine . Red Engine has established itself as a global leader and genuine innovator in the social entertainment space. It is the creator of two award-winning concepts, Electric Shuffle and Flight Club.

If you want to learn more about our concept, check us out online!

Electric Shuffle Website:

Instagram:

THE ROLE

The Assistant General Manager will be responsible for all day-to-day venue operations. This role offers the opportunity to become part of an exciting brand in the social entertainment space with tremendous growth opportunities.

Ouri deal candidate is a people-first leader who cares about delivering an amazing experience for both our guests and team. We are looking for someone who has a breadth of experience in the hospitality space. We want an entrepreneurial leader who is looking to join a fast-growing company, challenge the status quo, build an amazing brand, grow as a person and leader, and redefine hospitality and social experiences, all while having fun along the way.

WHAT WILL YOU BE DOING?

This role will have five (4) principal areas of responsibilities:

1. Be a Coach and a Teammate: We are only as good as the team around us. As the second in command, you will be a coach and teammate to all those around you.

2. Deliver a Spectacular Guest Experience : At the end of the day, creating endless joy for our guests is what we love to do. As the AGM, you will be at the forefront of ensuring we deliver on this commitment.

3. Effectively Manage Venue Performance: Venue performance is critical to success. This goes beyond just financial success. For us, success means holistic achievement across every aspect of our business (e.g., team health, guest experience, brand value, financials). You will be responsible for effectively helping manage venue performance and achieving defined goals each month.

4. Have Fun in a Safe and Professional Manner: While we love to have fun, we must do this in a safe and responsible manner. You will be responsible for ensuring your venue adheres to all compliance, safety, and HR related policies and procedures.

WHAT WE’RE LOOKING FOR?

• An amazing people leader who reflects and lives by our company values
• A proven leader who has experience opening, operating, and overseeing hospitality or entertainment concepts
• Demonstrated track record of driving business goals, delivering a positive guest and team experience, and creating a culture of leadership
• Understanding the components of running a successful operation
• An innovative, detailed-oriented, curious operator who is effective at prioritization, and most of all excited to take on an entrepreneurial role with a fast-growing company
• Understands data, financials, and analytics to develop key performance insights and opportunities
• 2+years of AGM level experience within a hospitality group
• Culinary experience is a plus, but not essential
• Learning, Development, and Training experience is a plus, but not essential

WHAT WE’RE OFFERING?

• Competitive Pay Plus Participation in our Quarterly Bonus Program
• Company Sponsored Medical and Short Term Disability
• Dental and Vision Insurance
• Employee Assistance Program
• Paid Time Off
• High-Growth Promotional Opportunities
• Free Game and Food Discounts
• Regular Team Socials
• Mental Health First Aiders
• Length of Service Recognition
• Exciting and Industry Changing Brand

OUR VALUES

At the heart of everything we do lies our values, we are looking for people who want to be part of a team that lives by these every day:

• Passionate: We are not like other workplaces – there is no need to hold back here. We are a full throttle, high energy, total commitment bunch, and we throw everything we have got into giving our guests the best time possible.
• Together: We are a family. We work with each other, and we support each other; we win together, and we lose together. That means honesty, commitment, and responsibility, from all of us.
• Innovative: We are one step ahead because we are always looking to invent and improve. We are bold, creative, pioneering, and fearless. Got an idea? Share it!
• Warm: We are all about people. A fundamental part of our guests' having fun is us being welcoming, hospitable and attentive. We hold the key to their experience!

Electric Shuffle is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.