Service Advisor

Drive Excellence with Manhattan Motorcars Porsche Represent an iconic brand at one of the most prestigious dealerships in the world. At Manhattan Motorcars Porsche, we deliver more than service—we deliver an experience worthy of the Porsche crest. As a Porsche Service Advisor, you will be the trusted expert and personal liaison for our clients, ensuring every interaction reflects the precision, performance, and exclusivity our brand represents. If you're passionate about luxury automobiles and driven to provide world-class service, this is your opportunity to thrive in an elite environment in the heart of New York City. What You’ll Do

• Greet and welcome Porsche clients with professionalism, attention to detail, and personalized care as soon as they arrive at the service drive.
• Take full ownership of the client journey, from initial consultation to vehicle return—ensuring an elevated, seamless experience throughout.
• Communicate effectively and proactively—keeping customers informed about diagnostics, repair timelines, and status updates.
• Collaborate with Porsche-certified technicians to ensure accurate diagnosis and relay technical findings to clients in a clear, approachable manner.
• Manage repair orders with speed and precision—from sourcing genuine Porsche parts to setting and meeting repair deadlines.
• Efficiently assign work to technicians and support optimal shop productivity.
• Provide white-glove customer service and handle escalations with diplomacy and care, always protecting the integrity of the Manhattan Motorcars name.
• Ensure all vehicle concerns are resolved to the highest standard before client pick-up.

What You Bring

• Proven experience as a Service Advisor, ideally with a luxury or performance automotive brand—Porsche experience highly preferred.
• A passion for the Porsche brand and a deep understanding of the expectations of Manhattan’s elite clientele.
• Excellent interpersonal and communication skills—you build relationships, earn trust, and turn first-time visitors into lifelong customers.
• Highly professional appearance and demeanor; you represent Manhattan Motorcars and Porsche.
• Ability to multitask, prioritize, and stay composed in a fast-paced, high-expectation environment.
• Familiarity with vehicle systems, digital interfaces, and an ability to explain advanced Porsche features to clients.
• Experience with CDK DMS is a strong plus.
• A team-player attitude and a results-driven work ethic—someone who thrives when excellence is the standard.

Compensation $60,000 – $140,000 annually Base hourly + commission. Compensation is performance-based—your results drive your rewards. Why Manhattan Motorcars Porsche At Manhattan Motorcars, we are more than just a dealership—we are a destination for those who demand the best. You’ll be joining a close-knit team of automotive professionals united by a shared passion for excellence, luxury, and the Porsche experience. As part of our Porsche division, you’ll have the tools, training, and support to deliver service that exceeds even the highest expectations. Ready to deliver precision, performance, and prestige every single day? Apply now and become a part of Manhattan Motorcars Porsche—where passion meets profession.