Job Title: Front Desk Administrator Job Accountabilities

Job Description

Job Description

Job Title: Front Desk Administrator

Job Accountabilities:

• Works directly with patients and staff to coordinate service delivery and office management
• Maintains cooperative attitude and support efforts to staff needs
• Greets patients and ascertains name and other pertinent information. Notifies appropriate employee of visitor's arrival.
• Communicates directly with patients and healthcare professionals via telephone and face to face
• Answers telephone(s); Determine if caller can be helped by receptionist or need requires to be routed to another person; Routes calls for employees as appropriate
• Retrieves voice messages on general voicemail, accurately takes and delivers messages all within a one-hour time limit
• Maintains log of all calls requiring further action. Establish contact with Clinical, Billing, Medical, and/or Chief Operating Officer, or other staff member via email or telephone in cases of emergency
• Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail via electronic emails from counselors, sending and delivering FAX messages, arranging for and maintaining logs for clinic operations, photocopying and collating, etc.)
• You will co-share the responsibility to for tracking, monitoring the detox assessment, daily sessions, 822 assessments and follow up appointments
• Completing the intake referral sheet which includes verifying insurance, referral source and accurate date for treatment
• Schedules, confirms, and documents appointments
• Collects deductibles and co-pays at the time of services rendered; Clarifies copayments with Operations Director and/or Billing department if needed; Notifies Billing and Clinical Departments including Operations Director and Clinical Director of patient payment issues. All information is added to the EMR
• Maintains Excel records including but not limited to copayment payment receipt, co-payment cards, referrals, and medications.
• Assists with patient’s transportation requests
• Appropriately track MetroCard systems, medication distribution for the nurses from the pharmacy
• Confirm all Medicaid client’s eligibility on the 1st and 15th of each month
• Monitor a weekly attendance sheet for services provided at the clinic
• Ensures blood work and urine toxicology requisitions are printed
• Notifies Clinical staff, including Clinical Director, of any outstanding clinical issues, including complaints or grievances made by patients
• Assures that office opening protocols are executed
• Participates in relevant meetings and ongoing development of professional knowledge and skill
• Maintains punctual and reliable attendance
• Promotes a positive work ethic. Promotes a positive image and disseminates positive information about Parallax Center and avoids negative statements or implications about Parallax Center to staff and patients.
• Staff will not use cell phone at the front desk, 1 hour lunch include– needs to be coordinated to ensure coverage at the front desk
• Assisting billing with verifying authorization for IOP and Detox clients
• Tracking all intakes for the outpatient, IOP and detox on daily basis via internal systems
• All other task assigned by management