Hypercare Support Specialist

Description

We are looking for a well-rounded Tech with Networking Experience and strong technical support , supporting users primarily through remote/telephony for Healthcare devices and support.

Primarily - telephony-based troubleshooting and support for the trio and digital denture projects (see below under additional info).

Will also be responsible for the hardware aspect and be trained in the depot/hands-on portion for these devices as well.

Our customer is looking to supplement current staff by adding a dedicated Technician to support the roll out specialized medical devices for companies new technology initiatives.

Following standard Operating Procedures to assist in post-install support and configure windows.

These Technicians will then be responsible to assist with issues working with vendors.

This individual will need to be familiar with networking, network cabling and remote tools including TeamViewer and Bomgar.

These candidates will need to be onsite at their East Syracuse office Monday-Friday from 8-5pm.

Top Skills:

1. Experience in the Help Desk/Call Center + Familiarity with Hardware

2. Help Desk support in a Windows Environment

a. Know where Control panel options are

3. Basic Networking Understanding -- Understanding IP addresses

a. Can route into cisco Meraki and find IP addresses

Skills

Support, Hardware, Imaging, Inventory, Troubleshooting, windows, Configuration, Cable installation, Hypercare Support Specialist, Cable, Technical support, Help desk

Soft Skills

- Ability to take initiative and multi-task

- Hard work, good communication and reliability

- Soft skills and customer service

This is a Contract position based out of Syracuse, NY.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Syracuse,NY.

This position is anticipated to close on Jul 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.