Practice Manager- Cortland Urgent Care and Cayuga Immediate Care- Full Time- Days

Practice Manager- Cortland Urgent Care and Cayuga Immediate Care- Full Time- Days

When two established local health systems unite as one collaborative network, healthcare becomes so much more. Centralus Health, an affiliation of Arnot Health and Cayuga Health, is focused on our region's changing needs and your wellbeing. More than a group of experienced caregivers, Centralus Health is a partnership of advocates who strive to eliminate barriers to better health, innovating and evolving services in our communities for enhanced holistic care close to home. Beyond clinical outcomes, it's strengthening community connections and setting a higher standard for quality that's exceptionally personal.

Centralus Health is central to wellness-for all of us.

As the Practice Manager at Cayuga Immediate Care and Cortland Urgent Care , core outcomes include efficient clinic operations, high patient satisfaction, and financial stability. Impacts encompass improved healthcare delivery and staff productivity, while key performance indicators involve patient wait times, service quality ratings, and adherence to budget targets.

Roles and Responsibilities:
Develop and maintain a fiscal plan for the practice, monitor patient revenues, and control operating expenses
Ensure the highest level of patient satisfaction and resolve complaints within required time frames
Facilitate staff hiring, training, and ongoing professional development
Oversee regulatory compliance, including timely audits and updates on state regulations affecting the practice
Lead process improvement initiatives and manage operational changes effectively

Required Skills and Experience:
Minimum of 3-5 years of experience in a healthcare setting
Experience in budget management and financial reporting for healthcare practices (3+years)
Strong leadership skills, including team management and staff development (3+ years)
In-depth knowledge of regulatory compliance and audit processes (2+ years)
Experience with patient satisfaction initiatives and customer service strategies (2+ years)

Preferred Skills and Experience:

Bachelor's degree preferred or equivalent experience in healthcare management
Certified Medical Practice Executive (CMPE)
Advanced degree in healthcare administration or a related field
Certification in Lean Six Sigma or equivalent process improvement training
Proficiency in using electronic health record (EHR) systems and Microsoft Office

Physical Requirements:
Sitting: Up to 50%
Standing: Up to 40%
Reaching: Up to 10%
Bending: Up to 10%
Lifting: Must be able to lift 40 lbs


Potential exposure to communicable diseases through patient interaction.

Location and Travel Requirements:
Onsite: Immediate Care- 401 Cayuga Park Lane, Ithaca, NY 14850 & Cortland Urgent Care- 1129 Commons Ave, Cortland, NY 13045

Shift: 40 hours a week and available to support the practice with calls after hours or weekends

Travel: 50% Travel required between locations based on office needs

Compensation Disclosure:
$93,641 to $130,000 per year

Centralus Health and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer,
supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Health Talent Acquisition team at
[email protected]