Bloomingdale's Sr. Director, Market Operations - NYC
- Manage expense to financial plan by overseeing Operational KPIs and ownership of expense strategy in the Region, taking appropriate partners on accurate sales/expense forecasting, achieving all productivity metrics including Sales, SG&A, Shortage, EBIT, Productivity, HUR, inventory movement KPIs, and fulfillment
- Drive merchandise execution and building standards consistently to support a best-in-class store environment that supports an exceptional customer experience.
- Ensure consistent review of daily, weekly, monthly operations reporting to mitigate opportunities and drive invest/divest strategies
- Work with cross functional partners to coordinate, drive, and optimize operational execution of inbound/outbound merchandise
- Ensure 100% compliance in the stores with seasonal shortage reduction strategies, including action plan development, execution, and follow-up, and inventory execution.
- Champion regional adoption of logistics and fulfillment execution standards to meet evolving business needs and customer expectations
- Serve as the ultimate role model of customer first, always. Consistently demonstrate the urgency of servicing the customer in a professional and knowledgeable manner.
- Ensure that Operations teams understand that the customer is the number 1 priority and are capable of providing outstanding service as measured by Fulfillment and NPS results.
- Daily review and weekly analysis of Net Promoter Survey results, with focus on "Clean, Neat, Easy to Shop".
- Partner with stores to maintain and address all facilities issues, focusing on maintenance needs, housekeeping issues, and general store presentation.
- Lead regional transformation initiatives that elevate store environments and improve operational efficiency.
- Oversee renovation and construction projects to ensure on-time, on-budget delivery with minimal disruption to business operations.
- Drive continuous improvement initiatives focused on productivity optimization, process simplification, and operational modernization.
- Embed and reinforce Operating Principles across the region through clear communication, accountability, and culture-building.
- Recruit, develop, and retain executive and hourly operations professionals who can support an elevated selling and service culture within a fast-paced, promotional environment.
- Partner with RDOS, General Managers, and Operations leadership on regional succession planning and bench-strength development.
- Identify and activate business opportunities through strategic placement, development, and deployment of operations talent.
- Bachelor's Degree from a 4-year college or university
- 10+ years direct experience in a retail environment
- Proven ability to lead complex, cross-functional initiatives from concept through execution
- Strong operational, financial acumen, and business judgment
- Excellent leadership, facilitation, and interpersonal skills, with the ability to influence across functions and levels
- Strategic, creative, and analytical thinker with a strong attention to detail
- Clear, compelling communicator who values transparency and keeps stakeholders informed
- Ability to work a flexible schedule based on department and company needs
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Frequently lift/move up to 25lbs.
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