Customer Service Rep

Ever wonder how your favorite skincare and cosmetics go from a lab to the vanity? Join a global leader in cosmetics manufacturing and be the voice behind the brand!

We aren't looking for typical "script-readers." We need a Customer Service Rockstar who thrives in the fast-paced world of manufacturing. You’ll be the bridge between our production floor and our biggest clients, solving logistics puzzles and ensuring every shipment is as flawless as the products inside.

If you have 2+ years of experience in a manufacturing or CPG environment and a knack for turning complex challenges into "consider it done" moments, we want to meet you

salary: $55,000 - $65,000 per year
shift: First
work hours: 8 AM - 4 PM
education: Bachelors

Responsibilities

• Bachelor's degree preferred in Business Administration, Supply Chain Management, or related field

• Microsoft Office; SAP preferred

• 5+ years Manufacturing preferably Cosmetics Industry

• strong organizational skills

• Excellent follow-through skills

• Ability to multi-task and prioritize job responsibilities • Superb customer service maintenance skills

• Time management abilities

▪ Develop, issue, and have weekly communication with clients utilizing open order reports ▪ Process and manage customer orders from order entry, raw material procurement, planning/production, quality status, and lastly shipment

▪ Verify order accuracy, pricing, lead time and coordinate any necessary changes with clients directly

▪ Provide exceptional customer service and support to ensure customer satisfaction ▪ Partner with Project Management team following product development to ensure successful transition to replenishment order

▪ Work with various internal departments confirming proper communication, time mgt, documentation, product scheduling, troubleshoot issues & finalize orders.

▪ Manage customer complaint flow from entry, return, rework, and shipment ▪ Other duties as assigned.

Skills Customer ServiceCustomer RelationsBasic Computer SkillsManufacturing
QualificationsYears of experience: 5 yearsExperience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.