Corporate Property Operations Manager

The Corporate Property Operations Manager is responsible for overseeing the management and maintenance of multiple commercial office parks across the company's portfolio, currently located in Buffalo, Rochester, Denver, Austin, and Dallas-Fort Worth, with additional markets planned. This role requires a strategic leader who can maintain high-quality standards across aging properties while managing capital responsibly. The Corporate Property Manager will elevate our unique operating model, grow into leading a nationwide maintenance team, and develop emerging leaders within the department.

While Sales and Leasing are handled by a separate dedicated department, the Corporate Operations Property Manager plays a critical role in tenant retention and satisfaction by partnering with internal teams and engaging directly with existing and new customers when operational or service issues escalate. This position is based in Buffalo, NY and occasional travel to our other locations will be required.

Key Responsibilities:
●Portfolio Oversight
○Support operations and maintenance for multiple commercial office parks across all markets.
○Ensure properties are maintained at a high-quality standard that supports leasing and tenant retention efforts.
○Develop long-term capital improvement and maintenance plans for aging assets.

● Strategic Planning & Capital Management
○Anticipate future property needs and create proactive strategies for renovations and upgrades.
○Prioritize capital projects with a focus on ROI and lifecycle cost efficiency.
○Collaborate with development and construction teams to align property management strategies with new projects.
●Customer & Tenant Engagement
○Partner with the Sales/Leasing department to ensure seamless tenant experiences.
○Serve as the escalation point for tenant service concerns, resolving issues with professionalism and urgency.
○Build strong relationships with tenants to promote satisfaction and long-term occupancy.
● Leadership & Team Development
○Build, mentor, and oversee a growing nationwide team of maintenance professionals.
○Identify and develop emerging leaders within the property management function.
○Foster a culture of accountability, teamwork, and continuous improvement.
● Operational Excellence
○Standardize property management processes across multiple markets while adapting to local needs.
○Monitor property performance, including tenant satisfaction, maintenance responsiveness, and budget adherence.
○Provide hands-on support and training during market visits.
● Travel & Market Engagement
○Conduct site visits across Buffalo, Rochester, Denver, Austin, and Dallas-Fort Worth.
○Support regional teams in addressing operational challenges.
● Develop and Promote a Safety Culture
○Contribute to the development of our safety program and ensure integration throughout our property management operations.

Knowledge, Skills and Abilities:
●Deep knowledge of commercial property management, building systems, maintenance practices and construction trades.
●Strong financial acumen and ability to manage operating and capital budgets with precision.
●Exceptional leadership and team development skills across dispersed markets.
●Excellent strategic thinking with the ability to balance long-term planning and day-to-day execution.
●Strong communication and relationship management skills with tenants, staff, executives, and cross-functional partners.
●Ability to navigate escalated tenant concerns with professionalism and a service focus.

Target Salary range: $ 95-130k

Job Requirements

Required Skills / Qualifications:

●Bachelor's degree in business, real estate, facilities management, or a related field preferred.
●Minimum 7 years of progressive commercial property management experience, including oversight of multi-property portfolios.
●Previous hands-on property experience (working in the various trades) a plus.
●Proven experience managing aging assets and capital improvement planning.
●Experience leading multi-site teams required.
●CPM, RPA, or related professional certification preferred but not required.

Preferred Skills / Qualifications:

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.