CORPORATE CONCIERGE LEAD

Salary: $33/Hr-$34.61/Hr

Other Forms of Compensation:

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

R app ort invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Be coming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lead Concierge will act as point of contact for 1 Vanderbilt Avenue & 125 Park Avenue NYC operations. They will ensure the work floors are fully functional, efficient, and maintained to a high standard represent a welcoming, clean, and safe environment. The Lead Concierge will complete tasks such as but not limited to:
Standard concierge duties under the 8 buckets of service

Greet & Manage Visitors
Maintain Common Areas
Manage & Order Supplies
Catering
Premises Upkeep
Meeting Room Readiness
Light On/Off Boarding

Support Team
Manage/Triage request received through the campus concierge shared inbox.
Approve locker accommodation request, based on campus requirements.
Approve access to work floor amenities such as Lactation Rooms
Triage request received through the Campus Connect App
Provide insights on floor observations gathered by the concierge to the Campus Council
Triage request received through the Concierge Dashboard
Collaborate with the Experience Coordinator, Campus Manager to promote a positive Campus environment.
Triage Individual MAC request and provide approval once vetted with the MAC, Business Partners, A&D and Campus manager.

Troubleshoot work floor issues with Concierge Team
Collaborate with Booking Coordinator and line of business contacts to execute event catering.
Conduct tours and act as a Campus Ambassador
Provide and Maintain onboarding packages for new hires.
Create and distribute campus surveys.
Support any ad hoc request related to the campus experience

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information

Req ID: 1457283

Rapport a specialized division of FLIK Hospitality Group