Regional OnSite Specialist- New York City, NY

Essential duties & responsibilities:

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.

• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations.

• Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.

• Remain available to fill anticipated or unplanned staffing gaps.

• Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures. 

• Provides physicians and OR personnel with information on new and current minimally invasive surgical products.  

• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.

• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.

• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.

• Must be able to accurately record and report data metrics related to all specific job functions daily.  

• Responsible for communicating updates on account information to ensure continuous high levels of service.

• Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.

• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.

• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment. 

• Adhere to all Stryker and medical facility policies, standards, and procedures. 

• Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.

• Identify continuing education opportunities, schedule/host in-services, if applicable.

• Attends customer huddles & meetings as invited.

• Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.

• Supports projects and continuous improvement initiatives within OnSite.

• Adhere to HIPAA and other related patient confidentiality policies and procedures.

• Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.

• Obtain and maintain a HSPA Certification, as required.

• Carries out additional responsibilities as assigned by direct manager.

• Demonstrates professional work ethic and attitude at all times.

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility. 

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures. 

Education & special trainings:

• ​​​​​Highschool diploma required.

Qualifications & experience:

• Minimum one year of operating room or sterile processing experience preferred.

• ​Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.

• ​Ability to understand account standards and effectively communicate to specialists.

• ​Must be flexible and adaptable to support the needs of the day and works well under pressure.

• ​Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.

• ​Excellent time management skills with ability to use independent judgment and critical thinking effectively. 

• ​Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).  

• ​Must be able to explain and generate detailed guidelines and procedures.

• ​The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time.

• ​The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

• ​The role requires you to have your own smartphone.  While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle.

Physical & mental requirements:

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.

• ​Must have near visual acuity (corrected) color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity.

• ​Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power Point).

• ​Must be able to communicate telephonically.

• ​Effectively and efficiently work in high stress and conflict situations.

• ​Ability to simultaneously address multiple complex problems.

• ​Work as an integral part of a team.

• ​Must demonstrate consistent exemplary performance in an operating room environment and sterile processing department, handling/washing equipment that contains blood, bone, tissue etc.

• ​Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for extended periods of time.​​

Pay rate will not be below any applicable local minimum wage rates.

United

• US20 : $29.45 - $40.42 USD Hourly