Hybrid Call Center Manager-Health Insurance

JOB DETAILS: Location: Hybrid – NYC Metro Area Salary Range: $82,000 to $90,000 Type: Full-time, Permanent

The Mission

Our client is on a mission to redefine healthcare by providing affordable, high-quality, and accessible care and insurance products. As the Customer Success Manager (CSM), you will be a pivotal leader overseeing day-to-day operations, optimizing service delivery, and ensuring our team meets the highest regulatory standards.

What You Bring

• Experience: At least 3 years of experience leading a customer success or support team specifically within a healthcare or health insurance environment.

• Education: Bachelor’s degree in Business Administration, Healthcare Management, or a related field.

• Regulatory Knowledge: Deep experience with compliance requirements in the healthcare and health insurance industry.

• Tech Savvy: Proficiency in CRM tools (Salesforce preferred) and modern customer service technologies.

• Skills: Exceptional problem-solving, analytical, and leadership abilities with the capacity to manage multiple priorities in a high-growth environment.

Why Join Us?

• Be part of a mission-driven organization focused on improving healthcare access.

• The opportunity to lead and shape customer support operations in a rapidly growing health plan.

• Competitive salary, benefits, and professional growth opportunities.

• Hybrid schedule, in NY office 2 days a week.

How to Apply:

Email your resume along with a quick blurb about why you are interested in this role to our recruiting team.

salary: $82,000 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

• Operational Leadership: Oversee daily team operations, ensuring prompt resolution of inquiries, grievances, and appeals.

• Performance Management: Implement and monitor KPIs to drive service excellence while mentoring agents in a culture of accountability.

• Compliance Oversight: Ensure strict adherence to HICS, NCQA, HEDIS, and other critical regulatory standards.

• Process Optimization: Leverage data analytics to identify improvements and implement automation to enhance customer resolutions.

• Strategic Collaboration: Work cross-functionally with Product, IT, and Compliance teams to support new product launches and service expansions.

Skills

• Health Insurance Policies (2 years of experience is required)
• Call Center Management (3 years of experience is required)
• CRM (2 years of experience is required)
• Call Center Operations (2 years of experience is required)
• Performance Management (3 years of experience is required)
• Data Analysis (3 years of experience is required)

Qualifications

• Years of experience: 3 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.