Support Specialist

About the Organization:

Founded and operated by former election officials, KNOWiNK provides a proven solution rooted in knowledge gained from our extensive experience as former election officials and from working with and listening to elections authorities across the country. We are committed to growing to meet evolving needs and helping achieve the vision of individual jurisdictions to modernize elections with best-in-class technology. Therefore, KNOWiNK is in a perpetual state of development to enhance the overall election experience for voters, and everyone involved with running elections. Our top priority is to continue advancing the election process to make voting easier for workers and voters alike.

The Technical Support Specialist is responsible for providing technical support to internal and external users by troubleshooting and resolving issues with our systems when they arise. The individual will maintain all in house assets with installing and configuring hardware and software on regular releases. Also responsible for maintaining assets including versions and patch levels. The specialist will maintain an advanced level of understanding of the software features, workflows, and functionality in current use. A successful Technical Support Specialist is hard-working, organized and detail-oriented.

RESPONSIBILITIES:

· Installing and configuring hardware and software

· Lead a local borough office with all decisions, support and technical decisions regarding our systems

· Respond to incidents that occur, remote or inhouse, to ensure smooth customer processing

· Handling equipment, receiving deliveries, packing, shipping, with care and accuracy

· Setup equipment at temporary storage sites, ensure 100% working order

· Keeping an inventory of all inbound or outbound assets in house and in other company locations

· Organizing and optimizing department processes, continual process improvement

SKILLS:

· Solid understanding of computer hardware and software systems

· Database skills: foundational understanding of databases, including both SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) types, and the ability to design and query them efficiently.

· Testing: Skills in writing unit, integration, and end-to-end tests to ensure application quality, as well as experience with deploying applications to various environments

· Server side skills: Basic level in developing server-side logic, handling databases, and building APIs to connect the front-end to the database. Common technologies include Node.js, Python, or Java, and databases like PostgreSQL or MongoDB.

· Solid organizational and analytical skills including attention to detail and multitasking

· An understanding of industry accepted practices such as ITIL

· 1 to 3 years experience with full technical stack

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, climb stairs, and use hands and fingers to operate a computer and telephone keyboard reach, stoop, and kneel.

• Specific vision abilities required by this job include close vision requirements due to computer work

• Moderate lifting is required

• Moderate travel within the city is required

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Moderate noise (i.e. warehouse with computers, tape, pallet jacks, delivery trucks, etc.)

• Ability to work in a confined area

• Ability to stand for an extended period of time

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EXPERIENCE/REQUIREMENTS:

• Warehouse experience

• High school diploma