Assistant Branch Manager - Corinth

Hudson River Community Credit Union’s mission is to make our members’ lives better.

Assistant Branch Manager

We are seeking a motivated and member-focused Assistant Branch Manager to support daily branch operations, lead team performance, and deliver exceptional member experiences. This role partners closely with the Branch Manager to drive results in service, lending, and operational excellence while developing team members and fostering a positive, high-performing culture.

The ideal candidate is a strong leader who can balance people, performance, and member service.

Key Responsibilities:

• Support the Branch Manager in leading and developing branch staff
• Provide coaching, training, and performance feedback
• Reinforce service expectations, policies, and procedures
• Act as a leader in the absence of the Branch Manager
• Ensure delivery of exceptional, personalized member service
• Resolve escalated member concerns and complex service issues
• Promote a member-first culture across the team
• Support branch with lending goals and deposit growth
• Oversee daily branch operations, including cash controls and balancing
• Ensure adherence to all policies, procedures, and regulatory requirements
• Monitor and maintain operational efficiency and accuracy
• Assist with scheduling to ensure proper coverage
• Support staffing decisions and onboarding of new team members
• Underwrite loan applications taken at the branch

Qualifications:

Experience:

• Three to five years of similar or related experience in financial services or retail banking/credit union. Previous supervisory experience required.
• NMLS Registration required. Notary certification.

Education: College degree preferred or an equivalent of the same in practical experience is also acceptable for the position.

Required Skills:

• Strong leadership and coaching abilities
• Excellent communication and interpersonal skills
• Knowledge of consumer lending and financial products
• Ability to balance service, sales, and operational priorities
• Strong attention to detail and problem-solving skills
• Proficiency with banking systems, digital tools, and Microsoft office products
• Proficiency in loan underwriting

Employment Details:

• Location: HRCCU Corinth Branch, Corinth, NY.
• Salary: $62,500-$68,000 based on candidate’s experience, qualifications, and demonstrated skills relevant to the position.
• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

Learn more about our company culture and benefits on our careers page!

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you are unable to complete this application online due to a disability, please contact Human Resources at [email protected]