Senior Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we’re more than just a global leader in insurance, risk management, and consulting services. We’re a community of over 30,000 service-minded individuals united by The Gallagher Way – our shared values and guiding principles. We help businesses grow, communities thrive, and people prosper. As a Senior Client Service Manager, you’ll play a pivotal role in delivering exceptional service to our clients. You’ll be at the heart of our mission, ensuring our clients are protected and empowered to achieve their goals. In this role, you’ll be the strategic relationship manager and client liaison, leading increasingly complex self-funded accounts. You’ll work closely with clients to understand their day-to-day needs and provide tailored solutions while managing their annual strategies . Your leadership will help shape a culture of excellence, collaboration, and innovation, ensuring that both our clients and team members thrive .

• Share market expertise and keep clients informed about compliance-related issues.

• Champion Gallagher’s resources and tools to maximise efficiency in managing client deliverables.

• Support the employee benefits Client Service Cycle to ensure a seamless renewal process, aiming for a 95% retention rate.

• Guide, develop, and mentor new hires and team members, fostering a collaborative and learning-focused environment.

• Align with the account management team to ensure compliance with local and corporate standards .

• Strong communication skills to build professional relationships with clients and colleagues.
• A proactive approach to influencing events and achieving team goals.
• Adaptability and composure when managing multiple priorities.
• A desire to continuously learn and improve efficiency and productivity .
• A Bachelor’s Degree with 5+ years of client coordination/claims management experience, or a High School diploma/GED with 10+ years of relevant experience .
• Appropriate licensing and certifications, with the ability to travel as needed .

At Gallagher, we celebrate innovative thinkers, knowledge seekers, and service-minded individuals who are ready to champion The Gallagher Way. Join Gallagher as a Senior Client Service Manager and make a real impact. You’ll lead client relationships, mentor a talented team, and deliver tailored solutions that help businesses grow and communities thrive. If you’re a relationship builder, a strategic thinker, and someone who thrives in a collaborative environment, this is your opportunity to shape the future with us.

#LifeAtGallagher #ClientService #Leadership

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.